Angela Desoto
Salt Lake City,UT
Summary
I am a dynamic creative person whose special talent is synergy. I have the ability to bring harmony to a group dynamic thereby producing a desired project, when the right Ideas and elements are brought to the table. My diverse expertise as an artist and extensive experience as a teacher, along with my customer-oriented approach make for a winning combination.
Overview
29
29
years of professional experience
Work History
Production Associate
Autoliv
Ogden, UT
08.2022 - Current
- Completed product assembly according to standardized procedures.
- Diligently maintained safety and quality standards.
- Examined final products for conformance with quality and design standards.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Used hand and power tools to perform operational and routine tasks.
- Inspected and repaired products to meet project expectations.
- Sorted and packaged products to prepare for processing or shipment.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
- Assisted assessment of finalized product development to maintain QC standards.
- Attended regular training sessions to increase machine operating skills.
- Troubleshot equipment problems to repair or report diagnostics.
- Set up and tended equipment with machine operators to complete runs.
- Organized project components according to workflow.
- Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
Customer Service Representative
Home Depot
Ogden, UT
04.2016 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
Teacher Leader
Bayou Village School
Houston, TX
08.2013 - 05.2014
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Graded projects, exams and assignments to track student progression.
Teaching Professional
YES Prep Public Schools, Southeast Campus
Houston, TX
08.1999 - 05.2009
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Differentiated instruction according to student skill level.
- Enhanced lessons with smart board technology, iPads and computers to address common core goals.
Customer Service Representative
Crate and Barrel
Houston, TX
03.1994 - 12.1995
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
Education
Bachelor of Arts - Photographic, Film, And Video Technology
University of Houston
Houston, TX05.2006
AA - AP Institute For Fine Arts
Rice University
Houston, TXSkills
- Digital Archiving
- Material Loading and Unloading
- Attention to Detail
- Cycle Counts
- Quality Inspections and Reporting
- Teamwork and Communication
- Report Creation
- Credit Card Payment Processing
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Transaction Processing
- Creative Problem Solving
- Verbal and Written Communication
- Understanding Customer Needs
- Customer Data Confidentiality
- Call Documentation
- Customer Service
- Calm and Professional Under Pressure
- De-escalation Techniques
- Customer Relations
- Retail Sales Customer Service
- Stockroom Procedures
- Quality Assurance Controls
Timeline
Production Associate
Autoliv
08.2022 - Current
Customer Service Representative
Home Depot
04.2016 - 01.2020
Teacher Leader
Bayou Village School
08.2013 - 05.2014
Teaching Professional
YES Prep Public Schools, Southeast Campus
08.1999 - 05.2009
Customer Service Representative
Crate and Barrel
03.1994 - 12.1995
Bachelor of Arts - Photographic, Film, And Video Technology
University of Houston
AA - AP Institute For Fine Arts
Rice University