Angela DeToni
Milton,GA
Summary
Dynamic individual with experience in relocation, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
27
27
years of professional experience
Work History
Optometric Technician
Optical Intuitions
Tempe, AZ
08.2023 - 05.2025
- Directed patients to exam rooms for initial evaluations and intake to aid optometrists with carrying out efficient appointments.
- Improved patient flow and care by efficiently pre-testing patients: Equipment including visual acuities, pressures, visual field, topography, retinal photos and lensometer.
- Identified issues during preliminary exam and addressed concerns with physician.
- Fostered positive and welcoming clinic atmosphere, contributing to overall patient satisfaction.
- Worked well with patients and staff to carry out successful office- and patient-related work.
- Enhanced clinic hygiene and safety protocols, ensuring a clean and safe environment for patients and staff.
- Actively sought out patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Managed administrative duties with phone reception, appointment scheduling, and insurance verification.
Paraeducator
West Linn-Wilsonville School District
West Linn, OR
08.2018 - 09.2021
- Provided personalized educational, behavioral, and emotional support to enhance student engagement and learning.
- Maintained focused, inclusive and supportive learning environments.
- Performed clerical duties such as filing, data entry, and organizing documents to support office operations., managed classrooms and coordinated documents for teachers.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Assisted teachers in managing classroom tasks and workload.
Provider Enrollment Specialist
Community Health Systems, CHS
Brentwood, TN
01.2003 - 01.2007
- Executive level communicator to hospital CEOs, Physicians, Medical Staff Coordinators and Billing Managers.
- Developed comprehensive status reports to update team on progress.
- Communicated details to management using strong written and verbal skills to facilitate informed decision-making.
- Managed relationships with insurance providers to streamline physician enrollment process and ensure compliance with regulations.
Customer Retention Supervisor
Toyota & Lexus Financial Services
Chandler, AZ
01.2002 - 01.2003
- Supervised, led, and mentored 16 direct reports, exceeding monthly performance objectives and raising customer service expectations.
- Consolidated workload from 12 branches across 10 U.S. states into regional call center, meeting performance objectives.
- Developed and implemented customer engagement strategies to enhance retention rates.
- Analyzed customer feedback and behaviors to identify improvement opportunities in service offerings.
- Collaborated with cross-functional teams to align retention initiatives with company objectives.
Lease Termination Team Leader
Toyota & Lexus Financial Services
Franklin, TN
01.2001 - 01.2001
- Supervised and assisted in providing a high level of customer service, monitoring an average of 13 associates.
- Fostered high employee morale and productivity during traumatic relocation, supporting associates through job loss.
- Delegated daily tasks to team members, enhancing group productivity.
- Earned promotion to leadership role for strong work ethic and commitment to exceptional customer service.
Processing Team Leader
Toyota & Lexus Financial Services
Franklin, TN
01.2000 - 01.2001
- Streamlined departmental functions, increasing production and reducing backlogs while supervising 7 direct reports.
- Restructured the department's inbound calling structure, which resulted in increased customer service levels by an average of 30%.
- Provided expedited processing of customer forms to ensure same-day service.
- Supervised department through transition to a paperless system, ensuring smooth technological change.
Customer Accounts Representative
Toyota & Lexus Financial Services
Franklin, TN
01.1998 - 01.2000
- Supervised and trained assistant customer accounts representatives to enhance team capabilities.
- Monitored loss ratios and delinquency percentages on high-risk accounts to minimize financial risk.
- Participated in company mentoring program.
Education
Bachelor of Arts - Communications
University of Wisconsin - Oshkosh
Oshkosh, WI12.1997
Skills
- Effective Communicator
- Strong Organizational Skills
- Household Manager
- Relocation Proficient
- Leader
- Multitasker
- Reliable and Dependable
- Seasoned in Home Setup and Styling
Timeline
Optometric Technician
Optical Intuitions
08.2023 - 05.2025
Paraeducator
West Linn-Wilsonville School District
08.2018 - 09.2021
Provider Enrollment Specialist
Community Health Systems, CHS
01.2003 - 01.2007
Customer Retention Supervisor
Toyota & Lexus Financial Services
01.2002 - 01.2003
Lease Termination Team Leader
Toyota & Lexus Financial Services
01.2001 - 01.2001
Processing Team Leader
Toyota & Lexus Financial Services
01.2000 - 01.2001
Customer Accounts Representative
Toyota & Lexus Financial Services
01.1998 - 01.2000
Bachelor of Arts - Communications
University of Wisconsin - Oshkosh