Angela De Vilhena
Washington,DC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Axelon/Ross Temporary Agency
10.2019 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Knowledge of various DHS programs and services available to DC residents.
- Research cases, consistent data entry, assisting consumers with existing and new applications. making photocopies of various documents, scanning documents consistently.
- Verify scanned documents and input /data entry into Current.
- Greet consumers, assist with various questions, assist with guidance to next steps through process. Assist with drop box of applications and assist with inputting information and scanning.
- Assisted DCHBX in health insurance for DC residents working remote call center.
- Having knowledge and experience with team leadership role, assist with supervising team of 12 with designated tasks, managed schedules, huddles, meetings, correspondence, assisted with issues and being main point of contact.
- Assist callers by answering health insurance products and service questions, provide appropriate resolution or direction for next steps.
- Provide in-depth program information and educated callers about Health Exchange.
- Accepted telephone applications for many of programs.
- Enrolled individuals and families into qualified healthcare insurance plans.
- Assisted and resolved issues related to applications and eligibility determination.
- Prepared service reports by collecting and analyzing customer information.
- Maintain call logs and records of calls.
- Facilitate translation for non-English speaking callers.
- Contributed to team effort by accomplishing related results as needed.
- Collected patient information, insurance and identification, medical information and history. Managed patients hospital forms, offering different payment options, processed and closed payments at end of day.
- Assisted with administrative duties, assisted doctors with forms, contacted patients by faxing, retrieving and requesting patients documents, medical records, sent and faxed letters to referring doctors upon request.
- Insurance verification via phone or electronically, knowledge of Medicaid, Medicare and MSP form, clarifying insurance discrepancies, knowledge of different participating insurances.
- Billing rejection and encounters. Assured appropriate referral, prior authorization and pre-certification for services.
- Scheduling patients, and new starts in IDX in EMR system.
- Utilizing MedConnect and IDX and department EMR to check-in patients, view and scan documents, retrieving records and sending correspondence to physicians.
- Provided comprehensive administrative support through efficient management of front desk duties such as greeting visitors, answering phone calls, and directing inquiries appropriately.
- Consistently met deadlines for documentation submissions, contributing to well-functioning medical office environment.
- Coordinated staff schedules and managed leave requests effectively, maintaining adequate coverage for medical office operations at all times.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
COVID-19 Screener
Maxim Healthcare
10.2020 - 02.2021
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Minimized wait times for patients by coordinating with healthcare professionals to optimize the flow of traffic during screenings.
- Reduced errors in data entry by carefully recording patient information and ensuring accurate test results documentation.
- Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.
- Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
- Managed patient privacy by securely handling personal information and maintaining strict confidentiality during the screening process.
- Kept up-to-date with evolving COVID-19 guidelines and protocols, ensuring test administration remained accurate and compliant.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Obtained patient or family member authorizations for tests and procedures.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Oversaw in-person and curbside patient registration and processing.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
Assistant Transplant Coordinator
Aerotek
10.2019 - 04.2020
- Enhanced transplant coordination by streamlining communication among multidisciplinary teams.
- Improved patient care by providing thorough education on transplant process and post-operative care.
- Optimized patient outcomes through meticulous pre-transplant evaluations and assessments.
- Supported families during donation process, providing compassionate guidance and resources.
- Developed strong relationships with referring physicians, fostering collaboration in patient care management.
- Served as advocate for patients throughout their transplant journey, addressing concerns and providing support as needed.
- Maintained detailed records of all transplant-related activities, ensuring accurate reporting to internal and external agencies.
- Maintained safe and sterile environment for optimum patient treatment.
- Upheld correct protocols for infection prevention and control
- Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
- Monitored vital signs and documented details for informational and treatment purposes.
- Scheduled tests and procedures for patients needing additional or specialized care.
- Scheduled routine diagnostic tests such as X-rays, MRI scans and CT scans.
- Administered medications under supervision, adhering to safety protocols and dosage guidelines.
- Achieved higher patient satisfaction by streamlining appointment scheduling and follow-up processes.
- Called patients to confirm scheduled appointments day in advance.
- Generated reports and logged patient information for reliable records.
- Assisted physicians with completing medical procedures and treatments.
- Assisted with patient with limited mobility by offering exercises, advice and assistive devices.
- Assisted RN with facilitated efficient organ allocation by maintaining up-to-date knowledge of UNOS policies and procedures.
Certified Clinical Medical Assist/Patient Care
PG OB/GYN Primary Care
01.2014 - 02.2019
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Improved patient flow within clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Streamlined check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout procedure while assisting healthcare professionals as needed.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
Sales Representative
Lab Resources, LLC/Quality Biological, INC.
04.2005 - 12.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Managed over 50 accounts per day and increased sales by 10%.
Education
Bachelor of Arts - Biology
Adelphi University
Garden City, NYSkills
- Medical Terminology
- Microsoft Office Suite
- Customer Relations
- Critical Thinking
- Team Bonding
- Supervising Staff
- Strong Problem Solver
- Customer Service
- Employee Training
- Document Retrieval
- Time Management
- Staff Motivation
- Self Starter
- OSHA Compliance
- Customer and Client Relations
- Office Equipment Maintenance
- Spreadsheets
- Marketing
- Filing
- Multi-Line Phone Systems
- Administrative Support
- Phone Call Answering
- CRM Software
Certification
- Certified Clinical Medical Assistant - 2014
- Certified Medical Administrative Assistant -2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
COVID-19 Screener
Maxim Healthcare
10.2020 - 02.2021
Administrative Assistant
Axelon/Ross Temporary Agency
10.2019 - Current
Assistant Transplant Coordinator
Aerotek
10.2019 - 04.2020
Certified Clinical Medical Assist/Patient Care
PG OB/GYN Primary Care
01.2014 - 02.2019
Sales Representative
Lab Resources, LLC/Quality Biological, INC.
04.2005 - 12.2014
Bachelor of Arts - Biology
Adelphi University