Angela Diaz RN, BSN
Rochester,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
RN, BSN
Contractor
08.2023 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Devised individualized care plans tailored to each patient's unique situation, optimizing clinical outcomes.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post hospitalization.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Assistant Director of Nursing
Waterview Heights Rehabilitation & Nursing Center
07.2023 - 09.2023
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents, and families.
- Promoted a culture of teamwork by encouraging open communication among staff members and facilitating collaboration across departments.
- Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
- Identified department issues to recommend corrective actions.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Oversaw and approved recruitment, hiring 4-5 and orientation of new nursing staff.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
RN, BSN
Strong Memorial Hospital, University Of Rochester
12.2009 - 08.2023
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Trained 5-6 new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Insurance Processor
Excellus BC/BS
01.2001 - 01.2009
- Creating monthly accounts receivable reports and kept 3-4 effective tracking systems
- Led quarterly meetings with Preferred Care representatives to problem solve/collect outstanding accounts.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Processed insurance claims efficiently by verifying client information, reviewing coverage details, and ensuring accurate data entry.
- Maintained strong relationships with carriers through regular communication, ensuring prompt resolution of any issues that arose during the claims process.
Education
Bachelors of Science in Nursing - Nursing
Roberts Wesleyan College
Rochester, NY05.2017
Skills
- Patient Assessment Skills
- Comprehensive Care Assessment
- Effective Patient Communication
- Detailed Care Planning
- Effective Discharge Planning
- Family Support Advocacy
- Safeguarding Confidential Information
- Health Assessment
- Patient Health Screening
- Empathetic Communication
- Streamlined Patient Transitions
- Patient Care Advocate
- Compassionate Understanding
- Morale Advocate Nurse
- Elderly Patient Support
- Health Promotion
Certification
- NIH Stroke Certified, 2025
- BLS 2026
- Crucial Conversations
- Team STEPPS
- CEU-How to Understand and Comply with Collection Laws
- WEMOCO Medical Billing Specialist-Adult Training Program
Work Related Roles
- Leader/Preceptor
- Patient Family Centered Care Champion
- Charge Nurse
- Assistant nursing director
- Educator
Presentations
Understand and Prevent Falls in the Hospital Setting Neurological and Cardiac Deficits, Lecture, Unit, Rochester, New York
References
- Yvelande Dhaiti RN, yvelande4121@gmail.com, 1(978)549-8436
- Laura Chaffer RN, Laura_Chaffer@URMC.Rochester.edu, (585) 944-9251
- Michelle Murphy RN, Michelle_Murphy@URMC.Rochester.edu, (585)275-7575
Community Service
- Day of Caring United Way, Rochester NY
- Camp Clean Up at the YMCA kids camp in Hilton NY
- Through Roberts Wesleyan Volunteer opportunities at House of Mercy ABVI, Aurora Hospice House and Webster Comfort Care House
Timeline
RN, BSN
Contractor
08.2023 - Current
Assistant Director of Nursing
Waterview Heights Rehabilitation & Nursing Center
07.2023 - 09.2023
RN, BSN
Strong Memorial Hospital, University Of Rochester
12.2009 - 08.2023
Insurance Processor
Excellus BC/BS
01.2001 - 01.2009
Bachelors of Science in Nursing - Nursing
Roberts Wesleyan College
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