ANGELA DIETER
West Seneca,NY
Summary
A visionary leader with extensive experience driving transformative health initiatives and formulating strategies that steer significant improvements in public health outcomes. Proven ability to collaborate with diverse stakeholders, including community groups, health providers, and government agencies, to design and implement impactful programs that enhance population health. Adept at leveraging data analytics and evidence-based practices to inform decision-making and optimize resource allocation. Strong track record of leading quality improvement initiatives that result in measurable enhancements in patient care, patient satisfaction, and community health. Committed to fostering partnerships that advance public health goals, with a deep understanding of healthcare systems, policy implications, and the complexities of population health management. Committed to advancing large-scale health programs, driving continuous improvement, and ensuring alignment with organizational and community health objectives.
Experienced case management professional prepared for this role. Expertise in client assessment, care coordination, and resource management. Strong focus on team collaboration and problem-solving. Reliable under changing conditions with commitment to achieving impactful results. Proficient in conflict resolution, empathy, and effective communication.
Diligent [Desired Position]. Proven ability in coordinating case management processes and successfully resolving client issues. Demonstrated skills in problem-solving and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Management Coordinator
Erie County Medical Center
01.2024 - Current
- Orchestrate comprehensive operations of ambulatory clinics and oversee grant-related activities within the Erie County Medical Center Corporation (ECMCC), ensuring seamless medical case management for clinic patients while meticulously managing the lifecycle of grant proposals from development to submission
- Lead the strategic direction and execution of ambulatory clinic functions, implementing and evaluating clinical services that support clients in navigating complex medical and health-related challenges, while ensuring continuous alignment with organizational objectives
- Administer detailed monthly clinic schedules, including specific dates, times, and locations, along with the courier service logistics; provide expert support to Caseworkers, facilitate complex case conferences, resolve intricate case management challenges, and offer direct clinical and treatment services
- Spearheaded the preparation and submission of grant applications, establishing and refining procedures for tracking submission timelines, outcomes, and overall grant management to ensure maximum funding efficiency
- Employed advanced data management tools, including electronic health records (EHR), to meticulously track patient participation in health initiatives, evaluating performance against established benchmarks set by insurance providers and partner organizations
- Coordinated thorough patient intake processes, including comprehensive assessments and reassessments, strategically coordinating patient appointments, and rigorously managing follow-up protocols for missed appointments and inpatient care transitions
- Enhanced patient engagement by partnering with department leadership and clinical teams to design, implement, and assess health patient initiative programs, directing referrals to community organizations for intensive case management, and integrating specialized clinical services including dental, mental health, and substance abuse treatment
Ambassador
Buffalo Resilience
03.2019 - Current
- Assisted team with operational policies and procedures to drive services.
- Served as organization ambassador at various charity events, promoting mission and values.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Conducted media relations and responded to media requests for information.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Used various social media platforms for media and blogger outreach.
Physician Practice Coordinator
Erie County Medical Center
01.2022 - 01.2024
- Impact driving force behind the strategic development and coordination of physician practice activities, seamlessly aligning them with practice management directives and collaborative initiatives across departments, while liaising with patients, hospital departments, external practices, agencies, and educational entities
- Coordinated between the physician practice and accreditation/fellowship bodies, overseeing the logistics of site visits and handling general inquiries to maintain optimal operational standards
- Drafted staff work assignments, ensuring comprehensive staff coverage and efficient patient care delivery, while compiling essential documentation for reimbursement, billing, credentialing, and hospital access processes
- Laid groundwork for monitoring agreements, affiliations, and accreditation memberships, ensuring compliance and successful enrollment by preparing and submitting necessary applications and correspondence for participation in accreditation and fellowship programs
- Expertly navigated Federal, State, and local grant application and administration procedures, leveraging an in-depth knowledge of institutional business, personnel practices, healthcare delivery systems, care coordination processes, and healthcare financing mechanisms to enhance practice operations
- Showcased proficiencies in health promotion, disease prevention, and social determinants of health, utilizing best practices to address challenges in chronic disease management, preventative care, and health equity, thereby advancing overall patient care outcomes
Case Worker
Erie County Medical Center
11.2016 - 01.2022
- Recruited to craft and implement comprehensive outreach and recruitment strategies, establishing strong linkages with community-based organizations and collaborating directly with physicians to ensure seamless coordination of patient care
- Supported lower-level co-workers and other staff members in resolving complex administrative challenges to maintain efficient clinical and programmatic operations
- Conducted thorough assessments of patients' psychosocial needs in a clinical environment, delivering crisis intervention and counseling services when required, while ensuring patient consent updates align with HIPAA regulations to safeguard Protected Health Information (PHI)
- Facilitated access to essential community resources, including Narcan, fentanyl test strips, and Medication-Assisted Treatment (MAT) providers, in support of efforts to combat the opiate epidemic
- Championed the oversight of NYS DOH AIDS Institute Hepatitis C grant-funded services, contributing to grant-specific work plan implementations, monthly reporting requirements, and Policy and Procedure formulations to meet grant objectives
- Drove data collection efforts for the Buffalo Hepatitis C Elimination Campaign, developing innovative methods to gather necessary data and track progress toward campaign objectives
- Accelerated growth by liaising with various Centers within Erie County Medical Center to enhance patient volume, elevate patient care standards, and boost overall patient satisfaction, driving continuous improvement in service delivery
- Directed an expansive clinical outreach program targeting referring centers, institutions, and the broader community, securing multiple Memorandums of Understanding (MOUs) and achieving consistent program growth annually over the past five years
Program Coorinator
Project Homeless Connect Buffalo
01.2018 - 01.2020
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Identified potential barriers to successful outcomes, proactively developing action plans to mitigate risks or address challenges.
- Developed strong relationships with healthcare providers to ensure patient-centered care was consistently provided.
Care Coordinator, Rehabilitation Specialist 1, Vocational Specialist
Evergreen Health Services & Lake Shore Behavioral Health
03.2013 - 11.2016
- Handled an extensive caseload of 50-60 individuals facing chronic health conditions, driving comprehensive case management initiatives to address complex health needs while coordinating care, promoting health, and supporting patients and families
- Maintained comprehensive service and statistical records for assigned clients, applying newly acquired mental health rehabilitation methods to support ongoing client care and progress
- Identified and developed competitive job opportunities within the community, aligning employment outcomes with vocational goals while offering robust support to individuals in the vocational department
- Engaged directly with referrals from ACCESS-VR, facilitating seamless job placements and providing on-site job coaching to support sustained employment and client success
- Designed and executed individualized care plans encompassing key elements such as comprehensive transitional care, community and social service referrals, and patient and family support, ensuring tailored approaches that foster patient independence in the least restrictive environments
- Strategically reduced hospital utilization linked to avoidable inpatient stays and emergency room visits by implementing targeted interventions and care coordination strategies
- Contributed to the development and implementation of day treatment service plans within a day treatment unit, aligning service delivery with client needs and ensuring the integration of recommended services
- Enhanced outcomes for individuals with mental health challenges and substance use disorders, while significantly improving disease-related care management for chronic conditions through meticulous monitoring and evaluation
Case Manager (Erie County Probation) & Resource Advocate
Horizon Health Services
01.2010 - 03.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Lead Administrative Assistant
Disabled American Veterans
09.2009 - 01.2011
- Mentored junior administrative staff, providing guidance on best practices and enhancing overall team performance.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Enhanced customer satisfaction with timely responses to inquiries and proactive problem-solving solutions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided backup support during periods of heavy workload or staff absences, maintaining continuity of operations without disruption to services provided by the department or other stakeholders' expectations met accordingly.
- Facilitated communication between departments, improving cross-functional collaboration for project completion.
- Served as a liaison between management and staff members to resolve conflicts or address concerns promptly and professionally.
- Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.
- Performed research to collect and record industry data.
Education
Masters in Organizational Leadership -
Medaille College
01.2021
Bachelor of Arts - Psychology
Daemen College
01.2009
Skills
- Health Program Evaluation
- Health Policy Implementation
- Public Relations
- Disease Prevention
- Patient Care Optimization
- Quality Improvement
- Preventative Care Strategies
- Social Determinants of Health
- Grant Management
- Healthcare Partnerships
- Population Health Management
- Chronic Disease Management
- Client advocacy
- Trade policy
- Case assessment
- Patient communication
- Admissions processes
- Data collection
- Regulatory compliance
- Discharge documentation
- EMR management
- Discharge coordination
- Follow-up care coordination
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Reliability
- Team collaboration
- Effective communication
- Adaptability and flexibility
Certification
- NYSDOH AIDS Institute Clinical Education Initiative (CEI), Western New York Member, 01/01/16, Present
- NYSDOH Drug User Health Capacity Building Initiative Regional Champion, 01/01/20, Present
- Erie County Medical Center (ECMC) Harm Reduction Task Force, 01/01/21, Present
- Erie County Opiate Task Force, 01/01/20, Present
Accomplishments
- Demonstrated expertise in health promotion, disease prevention, and addressing social determinants of health, applying best practices to tackle population health challenges such as chronic disease management, preventative care, and health equity, driving impactful health outcomes.
- Engaged community groups, health providers, and the public through strategic presentations and outreach efforts, significantly enhancing the visibility of ambulatory clinics and fostering strong public relations within the community.
- Spearheaded the re-establishment of county task forces, developed and executed quality improvement projects, and utilized patient surveys to assess and optimize clinic services, ensuring continuous improvement in patient care delivery.
- Played a key role in organizing community events and programs, meticulously preparing reports and crafting monthly narratives that strengthened community relationships and expanded outreach efforts.
Timeline
Case Management Coordinator
Erie County Medical Center
01.2024 - Current
Physician Practice Coordinator
Erie County Medical Center
01.2022 - 01.2024
Ambassador
Buffalo Resilience
03.2019 - Current
Program Coorinator
Project Homeless Connect Buffalo
01.2018 - 01.2020
Case Worker
Erie County Medical Center
11.2016 - 01.2022
Care Coordinator, Rehabilitation Specialist 1, Vocational Specialist
Evergreen Health Services & Lake Shore Behavioral Health
03.2013 - 11.2016
Case Manager (Erie County Probation) & Resource Advocate
Horizon Health Services
01.2010 - 03.2013
Lead Administrative Assistant
Disabled American Veterans
09.2009 - 01.2011
Bachelor of Arts - Psychology
Daemen College
Masters in Organizational Leadership -
Medaille College