Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Dissicini

Blackwood,NJ

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation.

Overview

27
27
years of professional experience

Work History

Customer Service Supervisor

Ameria's Swimming Pool Company
Moorestown, New Jersey
04.2023 - Current
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Maintained accurate records of customer interactions for future reference.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Trained new customer service representatives on company policies and procedures.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Addressed customer inquiries to increase customer satisfaction ratings.

Production Administrative Support

Keystone Industries - Cosmetics and Dental Manufacturing
Gibbstown, NJ
04.2020 - 06.2022
  • Managed administrative processes and prepared key reports and documentation.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to the department Manager.
  • Established and updated production schedules to meet changing demands.
  • Printing of Batch Cards and labels for the production floor.
  • Data Entry - Accurately entering and or updating information into the Data Base and spreadsheets.
  • Follow and ensure all associated personnel are adhering to site specific safety protocols.
  • Understand and comply with SOPs, QIs, and QPs.

Office Manager

Comprehensive Pain Management LLC
Ventnor City, NJ
11.2018 - 05.2020
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Created and maintained patient medical records following proper HIPPA regulation.
  • Organized and maintained documents, files and records.
  • Greeted patients, checking patients in and out while also collecting payments and copays.
  • Scheduling patient appointment and procedures.
  • Handle getting approvals for patients procedures

General Manager/Machine Operator

East Coast Rubber Products, LLC
Westville, NJ
04.2014 - 04.2018
  • Responsible for keeping up the day to day operations on the production floor
  • Maintaining the cleanliness and organization of the production floor
  • Work closely with the Quality Control Manager to make sure all quality expectations have been met on all incoming parts and finished products before leaving the building as well as correct quantities.
  • Assisted owner with daily invoicing
  • Oversaw the daily shipping and receiving of incoming parts and outgoing finished products.
  • Running a liquid silicone injection molding machine for various parts.
  • Training new hires on production, quality and policies.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.

Precertification Specialist/Medicare Group Enrollment Representative

Aetna Inc.
Blue Bell, PA
10.1998 - 04.2012
  • Completed data entry request for hospital admissions, home health care, durable medical equipment, day surgeries for all Aetna markets throughout the United States.
  • Handled hight volume of inbound queue calls to ensure key performance measures were met.
  • Entered a high volume of data entry cases accurately.
  • Responsible for various different needs of the Medicare Enrollment process including but not limited to, enrollment, disenrollment, plan changes, address changes, updating personal information, and solving member issues.

Education

High School Diploma -

John W. Hallahand Catholic Girls High School
Philadelphia, PA
06.1983

Skills

  • Telephone Etiquette
  • Office Management
  • Decision Making
  • Complex Problem Solving
  • Microsoft Office
  • EHR/EMR Systems
  • Organized/Result Driven

Timeline

Customer Service Supervisor

Ameria's Swimming Pool Company
04.2023 - Current

Production Administrative Support

Keystone Industries - Cosmetics and Dental Manufacturing
04.2020 - 06.2022

Office Manager

Comprehensive Pain Management LLC
11.2018 - 05.2020

General Manager/Machine Operator

East Coast Rubber Products, LLC
04.2014 - 04.2018

Precertification Specialist/Medicare Group Enrollment Representative

Aetna Inc.
10.1998 - 04.2012

High School Diploma -

John W. Hallahand Catholic Girls High School

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