Angela Ditton
Lexington,SC
Summary
Proven Office Manager with a track record of enhancing customer satisfaction and streamlining office operations at Mini Warehouses of Lexington. Skilled in office administration and customer service, demonstrated by improved first-call resolution rates and efficient problem-solving. Excelled in organizational skills and clear communication, significantly reducing system downtime and maintaining confidentiality.
Overview
24
24
years of professional experience
Work History
Office Manager
Mini Wharehouses of Lexington
01.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager's Assistant
Precision Home Improvement
08.2004 - 08.2018
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Senior Caregiver
Always Best Care
08.2011 - 05.2018
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
Technical Support Representative
NCR. National Cash Register
01.2001 - 12.2003
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Facilitated smoother software updates for customers, minimizing disruption and complaints.
- Enhanced team productivity by streamlining troubleshooting processes for common software issues.
- Assisted in rollout of new software features, ensuring customers understood and utilized them fully.
- Increased first-call resolution rates by developing comprehensive knowledge base accessible to all team members.
- Provided exceptional technical support, leading to commendation from company's senior management.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Enhanced support experience for international customers by implementing multilingual support resources.
- Reduced call handling time, implementing efficient diagnostic protocols.
- Streamlined communication between technical support and development teams, leading to quicker bug fixes.
- Played key role in project that significantly reduced system downtime for major clients.
- Achieved recognition for outstanding problem-solving skills in complex technical environments.
- Improved response times to support requests, optimizing team shift schedules.
- Collaborated with product teams to improve software based on customer feedback.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
- Led successful initiative to increase use of self-service options among customers, reducing reliance on live support.
- Conducted in-depth analysis of recurring technical problems, contributing to long-term solutions.
- Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Troubleshooting All of Food Lions Equipment /TECH
NCR
West Columbia, SC08.2003
None - Accounts Receivable For Storage/ Uhaul / Dry Clean
Office Manager
Mini Warehouse Of LexiingtonCertified Nursing Assistant - Cna
Midlands Technical Collefe
Irmo, SCNone - Office Management
Precision Home Improvement
Lexington, SC01.2018
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
Accomplishments
At NCR discoverd ways of helping users to better fix problems not recognized by outsourcing. Discoverd ways to keep the telzon from changing connections? implemented many ideas to improve texh support for several issues
Timeline
Office Manager
Mini Wharehouses of Lexington
01.2020 - Current
Senior Caregiver
Always Best Care
08.2011 - 05.2018
Office Manager's Assistant
Precision Home Improvement
08.2004 - 08.2018
Technical Support Representative
NCR. National Cash Register
01.2001 - 12.2003
Troubleshooting All of Food Lions Equipment /TECH
NCR
None - Accounts Receivable For Storage/ Uhaul / Dry Clean
Office Manager
Certified Nursing Assistant - Cna
Midlands Technical Collefe
None - Office Management
Precision Home Improvement