Angela D. Jones
Winston Salem
Summary
Dynamic Residential Manager at Monarch Behavioral Health with a proven track record in individualized care planning and resident advocacy. Skilled in compliance monitoring and effective communication. I enhance community engagement and operational efficiency, ensuring optimal outcomes for residents through strategic collaboration and meticulous documentation. Highly organized and detail-oriented, I drive impactful change in care delivery.
Overview
12
12
years of professional experience
Work History
Residential Manager
Monarch Behavioral Health
Winston-Salem
11.2025 - Current
- Developed individualized care plans with interdisciplinary teams, resulting in improved resident well-being.
- Advocate for resident rights and fostered a supportive community environment.
- Implemented staff training programs that enhanced service delivery and operational compliance.
- Conducted regular assessments of resident progress, adjusting care strategies as necessary for optimal outcomes.
- Collaborated with external agencies to secure essential resources and support for resident care.
- Supervised staff to ensure compliance with care protocols and safety regulations.
- Provided overnight supervision in a residential care setting to ensure resident safety and support.
- Ensure plans are documented effectively and appropriately. Also updated within a timely manner.
- To develop and initiate a system that provides means for communication across different shifts, divisions and between management staff, consultants, professionals, outside agencies and families.
- To obtain in-debt knowledge of the people you support and their preferences, challenges and daily routines.
- Executed additional tasks assigned by supervisor, including travel and driving responsibilities.
Developmental Specialist Sleepover
Monarch Behavioral Health Outpatient Office
Winston-Salem
04.2025 - 10.2025
- Assess residents daily and provide support that facilitates their achievements.
- Assist residents to develop positive relationships within the community.
- Help to ensure that the rights of each resident who is receiving services are protected and promoted at all times.
- Provide support, as needed, to meet the emotional, physical and medical needs for each resident.
- Provide input and recommendations into assessment and planning processes and development of the individual's plan.
- Implement resident's plan fully, within the requirements of the service definition and document as required by the service definition and agency policies.
- Accurately complete all required documentation, including but not limited to goal completion, actions towards outcomes, incident reports, timesheets, daily progress notes, communication logs, etc.
- Maintain certification in all agency, state and federal training requirements.
- Utilize effective judgement when dealing with safety issues, including but not limited to fire safety by conducting drills, inspecting equipment and practicing safety procedures in the community.
- Assist new staff and/or current staff with orientation, mentoring and training.
- Follow service definition guidelines for services being provided.
- Complete all other relevant responsibilities as assigned by the supervisor.
EC Teacher Assistant/CLEMMONS MIDDLE
Winston Salem/Forsyth County Schools
08.2018 - 10.2024
- Supported the classroom teacher by providing individualized assistance to students with special needs, including reinforcing instructions, facilitating activities, managing behavior, and assisting with daily living skills, all while following the student's Individualized Education Plan (IEP).
OCS/EC Teacher/EAST FORSYTH HIGH
Winston Salem/Forsyth County Schools
10.2022 - 05.2024
- Assess current abilities and quality of IEP meetings.
- Create an attainable plan with students for the school year.
- Break down instructions into smaller, manageable tasks.
- Form strong relationships with students to aid in their motivation to learn.
- Be consistent with rules and discipline, correct errors and reward students.
- Collect and manually enter data to maintain accurate records.
- Collaborated with teammates to create and implement a school-wide student management program.
- Community outreach advocate to raise funds for school-wide incentives.
- Maintain communication with stakeholders through meetings, phone calls, student progress reports and emails.
- Implement Avid program to increase exposure to college for at-risk students.
- Develop and implement instructional plans, monitor student behavior, and help students with self-help skills.
Residential Counselor
Wilson's Constant Care
04.2022 - 09.2022
- Monitoring mental health and behavior and providing guidance to all clients.
- Caring for the safety, security, and welfare of clients.
- Ensuring program follows all state license rules and regulations.
- Teaching independent living skills.
- Assist clients in developing coping techniques.
- Provide daily transportation to appointments and after school activities.
Long-Term Substitute/PHILO HILL MAGNET/MAIN STREET ACADEMY
Winston Salem/Forsyth County Schools
09.2014 - 08.2018
- Adapt teaching methods to accommodate diverse learning styles and special needs students.
- Collaborate with permanent teachers to ensure curriculum continuity and consistency.
- Engage in professional development to stay updated.
- Mentor students in developing critical thinking and problem-solving skills.
- Coordinate with school staff to manage classroom resources and materials efficiently.
- Lead classroom activities that promote teamwork and student engagement.
- Integrate gamification techniques to enhance student motivation and participation.
- Analyze student data to identify learning gaps and implement targeted interventions.
Education
B.S. - Social Work
WINSTON SALEM STATE UNIVERSITY
WINSTON SALEM, NC12-2013
Skills
- Strong attention to detail
- Excellent communication skills (written and verbal)
- Interpersonal skills
- Able to multitask efficiently and effectively
- Solid documentation and assessment skills
- Highly organized
- Communicate effectively with parents and all stakeholders involved in the IEP process
- Resident advocacy
- Individualized care planning
- Compliance monitoring
Timeline
Residential Manager
Monarch Behavioral Health
11.2025 - Current
Developmental Specialist Sleepover
Monarch Behavioral Health Outpatient Office
04.2025 - 10.2025
OCS/EC Teacher/EAST FORSYTH HIGH
Winston Salem/Forsyth County Schools
10.2022 - 05.2024
Residential Counselor
Wilson's Constant Care
04.2022 - 09.2022
EC Teacher Assistant/CLEMMONS MIDDLE
Winston Salem/Forsyth County Schools
08.2018 - 10.2024
Long-Term Substitute/PHILO HILL MAGNET/MAIN STREET ACADEMY
Winston Salem/Forsyth County Schools
09.2014 - 08.2018
B.S. - Social Work
WINSTON SALEM STATE UNIVERSITY