Angela Doherty-Miller
Medical Billing & Coding Specialist
Spokane
Summary
Healthcare professional bringing valuable experience in patient support and administrative duties. Proven ability to enhance patient satisfaction and streamline processes, always ensuring positive experience. Known for collaborative teamwork and adaptability in dynamic environments, with skills in problem-solving and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Experience Representative II
Multicare Rockwood Physical Therapy
04.2021 - Current
- Responsible for Enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting
- A clerical role that is the first line representative to patients presenting to the clinic
- Works as a team member of the clinic to help ensure the success of the clinic
Reception and Billing Representative
Winston Center for Attention, Language and Learning
04.2018 - 09.2018
- First point of contact for clinic reception. Greeting patients, attending to needs, gathering maintaining all records, and checking in patients. Administrative Support including answering calls, responding to inquiries, scheduling, producing and handling billing reports including insurance.
Assistant to Office Manager/Billing Department
Michael Benjamin, MD
08.2017 - 04.2018
- Assistant to the office manager running office tasks and working with claims billed to insurance companies.
Accounts Receivable Representative
AllCare Medical Management
09.2016 - 08.2017
- Account receivable representative, working on claim denials and rejections through the electronic clearing house.
Security
Securitas Security Services USA
04.2014 - 03.2015
- Patrolling environment, Keeping clients safe
- Reception services
- Our main priority to detect, deter, and report anything out of the ordinary
- We keep clients safe and notify clients of any unordinary activity
Choir Director
Boise Valley Adventist School
08.2012 - 08.2014
Child Care Provider
Boise Valley Adventist School
08.2013 - 05.2014
Social Work, CSS, Job Coach, Developmental Therapy Provider
Affinity Inc.
03.2012 - 03.2014
- Working with people with disabilities accomplish daily activities to the best of their abilities and maintain their jobs
Education
High School Diploma -
Nampa Christian High School
Nampa, ID 05.2001 -
Skills
Telephone skills
Patient confidentiality
Appointment scheduling
Data entry proficiency
Insurance verification
Medical terminology
Strong interpersonal skills
Patient services
Healthcare software expertise
ICD-10
HCPCS Coding Guidelines
Commercial and Private Insurance Carriers
Proficient in Insurance and Collection Procedures
Close Attention to Detail
Microsoft Office
Adept Multi-Tasker
Certification
Medical Billing & Coding - NW College
Timeline
Patient Experience Representative II
Multicare Rockwood Physical Therapy
04.2021 - Current
Reception and Billing Representative
Winston Center for Attention, Language and Learning
04.2018 - 09.2018
Assistant to Office Manager/Billing Department
Michael Benjamin, MD
08.2017 - 04.2018
Medical Billing & Coding - NW College
10-2016
Accounts Receivable Representative
AllCare Medical Management
09.2016 - 08.2017
Security
Securitas Security Services USA
04.2014 - 03.2015
Child Care Provider
Boise Valley Adventist School
08.2013 - 05.2014
Choir Director
Boise Valley Adventist School
08.2012 - 08.2014
Social Work, CSS, Job Coach, Developmental Therapy Provider
Affinity Inc.
03.2012 - 03.2014
High School Diploma -
Nampa Christian High School
05.2001 -
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