Angela Domangue
Montegut,LA
Summary
Hardworking and dependable candidate willing to bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong leader and problem-solver who's very dedicated with a positive attitude, and uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Security Guard
Ironman Staffing
Houma
04.2024 - 09.2024
- Monitored CCTV cameras and alarm systems for security breaches.
- Completed full building and grounds patrols to spot and investigate concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Security Officer
Inner Parish Security
Houma, LA
11.2023 - 04.2024
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Representative
Wasi
Work From Home
04.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Independent Contractor
Scentsy
Houma, LA
01.2021 - 12.2023
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Representative
Spherion Staffing
Work From Home
01.2022 - 06.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Representative Team Leader
Avon Products
02.2019 - 01.2021
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
Education
GED -
Le Fletcher Community College
Lousiana 12-2024
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Scheduling
- Product Knowledge
Timeline
Security Guard
Ironman Staffing
04.2024 - 09.2024
Security Officer
Inner Parish Security
11.2023 - 04.2024
Customer Service Representative
Wasi
04.2023 - 12.2023
Customer Service Representative
Spherion Staffing
01.2022 - 06.2023
Independent Contractor
Scentsy
01.2021 - 12.2023
Sales Representative Team Leader
Avon Products
02.2019 - 01.2021
GED -
Le Fletcher Community College