Angela Domenico
Leesport,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Director of Operation proficient in managing Real Estate operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
13
13
years of professional experience
Work History
Director of Operations
Team Rivera Realtors LLC
07.2022 - Current
- Oversaw day-to-day activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive growth and productivity.
- Developed systems and procedures to improve quality and team efficiency.
- Collaborated with team leader to develop and execute long-term goals.
- Achieved team goals through training plans and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Established and monitored quality standards to achieve operational excellence.
- Monitored and coordinated workflows to optimize effeciency.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Licensed Realtor Associate
Keller Williams Platinum Realty
07.2021 - Current
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Wrote contracts to outline sales and purchases of properties.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers, and sellers.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Reviewed and executed confidential documents, contracts and disclosures.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Advised sellers on ways to increase listing price and make homes more sell for highest potential amount.
Licensed Realtor Associate
Real Estate Of America
07.2020 - 07.2021
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Advised clients on market conditions and property value for informed decision-making.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Server
Starlite Diner
01.2017 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stay At Home Mom
Self-employeed
07.2016 - 03.2017
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Developed age-appropriate activities and crafts.
- Provided emotional support and guidance to child during difficult times.
- Taught child to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Meticulously sanitized toys and surfaces.
- Assisted in potty training and other daily hygiene activities to support child development.
- Implemented daily routines and activities.
- Documented children's growth and development.
Bartender
Private Club
10.2010 - 04.2014
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
Education
High School Diploma -
Faith Christian School
Roseto, Pa06.2010
Skills
- Process Improvement
- Workforce Planning
- Staff Training
- Time Management
- Organizational Skills
- Administrative Management
- Customer Service
- Delegation
- Proficient in Google, GSuite, Drive
Professional Licenses
Real Estate License since 2020
Timeline
Director of Operations
Team Rivera Realtors LLC
07.2022 - Current
Licensed Realtor Associate
Keller Williams Platinum Realty
07.2021 - Current
Licensed Realtor Associate
Real Estate Of America
07.2020 - 07.2021
Server
Starlite Diner
01.2017 - 03.2020
Stay At Home Mom
Self-employeed
07.2016 - 03.2017
Bartender
Private Club
10.2010 - 04.2014
High School Diploma -
Faith Christian School