Angela Donnelley

• Directed business analysts in executing and delivering various tactical and strategic plans.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Surveyed clients to ascertain requirements and expectations for product.

• Responsible for a team of 15 financial consultants who implement Microsoft Dynamics 365 ERP software for Enterprise clients
• Obtain optimal staffing levels in an ever changing environment
• Coordinated team collaboration to share ideas and build best practices.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
• Delivered regular team meetings for aligned work towards common goals.
• Cultivated positive, productive team environments, resolving conflicts quickly.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Established team priorities, maintained schedules and monitored performance.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Developed a comprehensive and all-inclusive six-week training program for new hires, confirming that all information and documentation was up to date and supported exceptional employee experiences
• Oversee a total of 21 in person and remote team members, consisting of Team Leads, Tier 2 and Tier 1 associates
• Communicating executive functions and responsibilities to enhance the on time and within budget performance of all key performance indicators (KPIs)
• Perpetuate a professionally open environment where client and employee communication and feedback is respected and utilized to promote the continuous improvement of products and services
• Manage all key metrics and reporting within the business unit, analyzing and determining strategic planning necessary to enhance business development initiatives and product effectiveness
• Supervised all leadership level escalation to ensure a great client outcome
• Analyze and identify issues, communicating with clients and employees to troubleshoot and resolve issues in a timely manner to reduce dissatisfaction with products available
• Facilitated over 20 employee promotions internally to Implementation positions as well as to positions within
• Quality Assurance, Integrations, and the Engineering Department

Took time away from professional career to raise young children.

• Collaborated with 15 host families to provide individuals with experienced professionals that addressed andresolved all needs within the individual family unit and environment
• Assessed individual client needs and communicated with clients and employees, coordinating mutually-beneficialrelationships and enhancing both client and employee satisfaction
• Initiated communication with potential clients to enhance the effectiveness of lead generation opportunities andincrease organizational revenue
• Resolved a myriad of complex, intricate issues for clients and employees, providing unbiased support andensuring that accurate and effective decisions occur without sacrificing regulatory compliance

• Scheduled and assigned daily work and activities for team members.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Attended staff meetings and brought issues to attention of upper management.
• Resolved guest complaints by addressing issues with rooms promptly.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.