Angela Dooley
Pleasant Grove,AL
Summary
Dynamic Center Administrator with a proven track record at American Family Care, enhancing operational efficiency and supervising staff to exceed performance goals. Expert in office administration and resource optimization, with a knack for conflict resolution and employee supervision. Achieved significant improvements in workflow and staff productivity, demonstrating a strong command of both hard and soft skills.
Overview
10
10
years of professional experience
Work History
Center Administrator
American Family Care
Tuscaloosa, AL
11.2019 - Current
- Develops and implements administrative procedures to improve operational efficiency.
- Assist with hiring new staff members, conducting interviews, and providing orientation materials.
- Maintains accurate personnel files for all employees, in accordance with applicable laws and regulations.
- Creates detailed reports on departmental activities and presents them to management.
- Manage payroll processing for all employees in a timely manner, using appropriate software applications.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Tracked attendance records for all staff members using designated software applications.
- Collaborated with other departments to coordinate projects or initiatives related to the center's operations.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed training programs for new hires on policies, procedures, and job duties.
- Monitored office supplies to replenish needed inventory before depletion.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Call Center Specialist / Line Trainer
Fidelity Information System
Tuscaloosa, AL
09.2014 - 10.2019
- Provided employees with training based on company polices, systems and routines for handling customer service requests
- Trained employees on phone skills, etiquettes, the use of various service forms and company procedures
- Updated daily performance and attendance for each class
- Monitored and recorded trainees handling customer service calls for training purpose
- Distributed course evaluation forms to students and reviewed responses
- Evaluated and graded employee performance on a weekly basis during training and presented reports to the training manager
Education
Bachelor of Science - Health Management
University of Phoenix
Associate of Applied Science - Office Administration
Shelton State Community College
Skills
- Data entry
- Task delegation
- Performance monitoring
- Supplies ordering
- Workflow optimization
- Conflict resolution
- Employee supervision
- Customer service
- Honest and ethical
- Office administration
- Operations management
- Scheduling management
- Resource optimization
- Comprehensive Policy Documentation
- User access control
References
References available upon request.
Timeline
Center Administrator
American Family Care
11.2019 - Current
Call Center Specialist / Line Trainer
Fidelity Information System
09.2014 - 10.2019
Bachelor of Science - Health Management
University of Phoenix
Associate of Applied Science - Office Administration
Shelton State Community College
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