Summary
Overview
Work History
Education
Skills
Timeline
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ANGELA DORTCH

Milwaukee,WI

Summary

Seasoned CDL Route Driver with a proven track record of enhancing customer satisfaction and optimizing delivery routes, notably with Johns Disposal Service. Expert in commercial vehicle operation and emergency response readiness, demonstrating exceptional route planning expertise and professional service. Achieved significant improvements in efficiency and safety through strategic planning and adherence to regulations.

Overview

13
13
years of professional experience

Work History

CDL Route Driver

Johns Disposal Service
Franksville, WI
12.2024 - 01.2025
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Participated in safety meetings and training sessions to stay informed on best practices.
  • Handled customer complaints professionally, resolving issues to maintain high satisfaction levels.
  • Coordinated with dispatch and logistics teams to optimize delivery routes and schedules.
  • Conducted routine vehicle inspections, loaded trucks for delivery and picked up items for return.
  • Processed shipment documents neatly and efficiently for each load.
  • Drove truckloads to customer sites daily and completed proper paperwork.
  • Maintained a clean and organized vehicle to uphold company image and ensure product integrity.

PACE DRIVER

SCR Transportation
Chicago, IL
04.2023 - 10.2024
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Verified the contents of inventory loads against shipping papers.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Reported any vehicle malfunctions or accidents immediately to management.

Professional Bus Operator

Chicago Transit Authority, CTA
Chicago, IL
01.2013 - 03.2023
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Actively monitored traffic patterns around assigned routes in order to adjust driving accordingly if necessary.
  • Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
  • Collected fares and provided route updates and schedule information.
  • Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Announced stops to passengers.
  • Reported any incidents and accidents immediately to supervisors after ensuring safety of passengers was secure.
  • Attended regular training sessions related to new policies and procedures or updates in technology used within transit system.

ADULT MENTAL HEALTH CASE MANAGER

Larkin Center Of Commerce
Elgin, IL
06.2015 - 08.2019
  • Monitored client progress through regular contact with families, caregivers, and other professionals involved in the case.
  • Prepared and maintained required treatment records and reports.
  • Coordinated communication between multiple systems involved in the case management process.
  • Developed individualized treatment plans for clients based on clinical assessment, diagnosis, and prognosis.
  • Participated in team meetings to discuss cases and coordinate care plans among providers.
  • Implemented evidence-based practices such as Cognitive Behavioral Therapy when appropriate.
  • Provided crisis intervention services for individuals in need of immediate assistance.

SCHOOL BUS DRIVER

Caravan Transportation
Chicago, IL
06.2012 - 01.2014
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Prepared reports that stated total number of students, hours worked or mileage.
  • Complied with district policies and procedures concerning student discipline.
  • Ensured safety of students by following all traffic laws and regulations.
  • Performed work assignments according to instructions received.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Responded quickly in emergency situations by taking appropriate actions.

Education

Some College (No Degree) - Social Sciences Education

Elgin Community College
Elgin, IL

Skills

  • Commercial vehicle operation
  • Route planning expertise
  • Defensive driving techniques
  • Adherence to regulations
  • Logbook management
  • Emergency response readiness

Timeline

CDL Route Driver

Johns Disposal Service
12.2024 - 01.2025

PACE DRIVER

SCR Transportation
04.2023 - 10.2024

ADULT MENTAL HEALTH CASE MANAGER

Larkin Center Of Commerce
06.2015 - 08.2019

Professional Bus Operator

Chicago Transit Authority, CTA
01.2013 - 03.2023

SCHOOL BUS DRIVER

Caravan Transportation
06.2012 - 01.2014

Some College (No Degree) - Social Sciences Education

Elgin Community College

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ANGELA DORTCH