Angela Dotson
Bridgeport,WV
Summary
Dynamic Automotive Service Advisor with a strong work ethic at Toothman Sowers Ford, enhancing customer satisfaction through personalized service recommendations and effective complaint handling. Skilled in service writing and building relationships, I prioritize seamless communication between customers and technicians, ensuring optimal service experiences and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
TOOTHMAN SOWERS FORD
02.2024 - 05.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Appointment Coordinator
Chenoweth Ford
10.2021 - 02.2024
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
- Supported office-wide initiatives by taking on additional responsibilities as needed, including reception duties or assisting with event planning.
Medical Receptionist
RETINA SPECIALISTS
03.2016 - 10.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Cosmetology License - Cosmetology
Parkersburg Beauty College
Parkersburg, WV10-2015
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Estimating costs
- Service writing
- Work order management
- Listening skills
- Customer relationship management
- Records management
- Strong work ethic
Timeline
Automotive Service Advisor
TOOTHMAN SOWERS FORD
02.2024 - 05.2025
Appointment Coordinator
Chenoweth Ford
10.2021 - 02.2024
Medical Receptionist
RETINA SPECIALISTS
03.2016 - 10.2020
Cosmetology License - Cosmetology
Parkersburg Beauty College
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