Angela Doyle
Laurel,MD
Summary
Proven track record in enhancing patient/customer satisfaction and streamlining front desk operations. Demonstrated ability to work effectively both independently and as part of a team, ensuring high-quality customer service and operational success.
Overview
23
23
years of professional experience
Work History
EBay Seller
Self
02.2016 - Current
- Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
- Developed strategic marketing initiatives to promote products across various channels, driving increased traffic to the eBay store.
- Established strong relationships with suppliers to secure favorable pricing and dependable product sourcing options.
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
- Handled customer returns efficiently, resolving issues amicably to ensure customer satisfaction while minimizing loss.
- Managed inventory effectively, keeping track of stock levels and replenishing as needed to maintain optimum availability.
- Maximized profit margins by researching market trends and competitively pricing items based on supply and demand.
- Stayed up-to-date with eBay policies and guidelines, adapting store operations as necessary to remain compliant.
- Optimized product listings for better visibility with effective keyword research, engaging titles, and compelling descriptions.
- Increased sales revenue by regularly updating inventory with popular and in-demand items.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Medical Receptionist
Memorial Care Pain Management
12.2011 - 11.2013
- Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients and scheduling all appointments.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Responded to patient inquiries to provide information and details of medical records.
Medical Receptionist/Optical Sales
Catonsville Eye Group
01.2008 - 02.2011
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transmitted insurance claims for spectacle lenses and contacts.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Sales Associate
Jenny Craig Weight Loss Center
04.2002 - 05.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to achieve monthly sales targets.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
Skills
- Written and verbal communication
- Work well independently and in a group
- Reliable/Fast Learner
- Designed, implemented and successfully managed a home business Managed all elements domestic and international, including inventory, marketing, and sales
Timeline
EBay Seller
Self
02.2016 - Current
Medical Receptionist
Memorial Care Pain Management
12.2011 - 11.2013
Medical Receptionist/Optical Sales
Catonsville Eye Group
01.2008 - 02.2011
Sales Associate
Jenny Craig Weight Loss Center
04.2002 - 05.2006