Angela Drum

• Maintained accurate records of production data and generated reports for management review on a regular basis.
• Ensured compliance with all regulatory requirements, adhering to environmental policies and maintaining necessary documentation.
• Managed inventory levels efficiently by coordinating with procurement teams and keeping track of raw material consumption during production runs.
• Prepared reports and technical documentation of day-to-day production processes.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

• Operated and maintained line and machinery for production.

•. Performed product tests

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.

Full service lawn care.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

• Maintained receiving and shipments

• Maintained accurate records of parts inventory, ensuring optimal stock levels for efficient operations.
• Contributed to overall shop efficiency by promptly fulfilling internal part requests from service technicians.
• Resolved customer complaints professionally to maintain a positive reputation for the department.
• Utilized computer software to track orders, update inventory, and generate reports for management review.
• Managed special order requests, ensuring prompt communication with customers regarding availability and pricing.
• Ensured compliance with safety regulations within the Parts Department workspace at all times.
• Assisted customers in locating and purchasing the correct parts for their vehicles or projects.
• Conducted regular inventory audits to prevent discrepancies and maintain accurate records.
• Improved department organization by implementing a new system for labeling and storing parts.
• Ordered parts from various distributors to fulfill demands.