Angela DuMond
Port Matilda,PA
Summary
I am currently a Special Education Paraprofessional with extensive experience in behavioral plan management and exceptional verbal communication, honed at State College Area School District. I have assisted in creating inclusive environments and advancing student progress through personalized support and technology proficiency. I demonstrate leadership in team collaboration and instructional support, significantly enhancing learning outcomes.
In addition to the above skills, I also have extensive experience in customer service. I work hard to achieve desired outcomes for both the customer, as well as the company.
Overview
16
16
years of professional experience
Work History
Special Education Paraprofessional
State College Area School District
11.2021 - Current
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Worked with students to promote learning and pro-social development.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Observed students' performance and recorded relevant data to assess progress.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Delivered efficient instruction by assisting with lesson planning and materials preparation.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Provided individualized reading, writing and math instruction to support student development.
- Collaborated with teachers and specialists to assess student progress.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
Customer Service Representative
First National Bank Of Pennsylvania
06.2013 - 01.2015
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Store Manafee
Goodwill
10.2008 - 06.2013
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
HS Diploma -
State College Area High School
State College, PA06.2000
Skills
My skills include:
- Behavioral plan management
- IEP compliance
- Classwork oversight
- Teacher Assistance
- IEP goals
- Autism and spectrum disorders
- Progress Monitoring
- Special needs
- Instructional support
- Lesson Plan Implementation
- Autism support
- Classroom Organization
- Data Collection
- Verbal and written communication
- Small group support
- Customer service
- Computer skills
- Accounting
Timeline
Special Education Paraprofessional
State College Area School District
11.2021 - Current
Customer Service Representative
First National Bank Of Pennsylvania
06.2013 - 01.2015
Assistant Store Manafee
Goodwill
10.2008 - 06.2013
HS Diploma -
State College Area High School
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