Angela Dunn

• Provided a valuable community service by assisting fellow voters on election day

• Ensure voters are at the correct polling site

• Verifying voter registration, issuing ballots and skilled in operating voting equipment

• Maintained an orderly and efficient flow at the voting poll

• Direct contact for any polling issues

As an Order Specialist I worked with customer accounts in reviewing all orders for completed documentation and accurate insurance processing. As well as validating database, customer documents, and insurance records for proper regulation submission. In this position I maintained accurate records of customer information and products and ensured an effective experience for the customer.

Essential Functions:

• Created customer profiles for all new customers. Verified and updated customer demographics and insurance information in the system of record.
• Generated sales orders and purchase requests for medical equipment prescribed to patients.
• Demonstrated knowledge of third-party payer information, including Medicare, Medicaid, VA, Tricare/UHC and commercial payers, to ensure compliance with rules and regulations to maintain accurate reimbursement.
• Analyzed insurance claims to ensure all required documentation is obtained and met regulatory insurance standards.
• Evaluated outstanding orders and process for proper completion. Followed up with all customers on order status; resolved any requests or issues received from customers.
• Reviewed medical records to ensure orders are consistent with multiple insurance regulations. Requested necessary additional required documents from providers prior to processing claims in accordance with primary payer specifics and billing requirements.
• Coordinated deliveries with technicians and customers. Assisted in the preparation and packaging of packages for delivery or mailing.
• Answered incoming phone calls while maintaining an open line of communication between departments & customers.
• Assisted walk-in customers with retail sales and supply orders. Knowledge of DME (Durable Medical Equipment) product and providing education/fitting as needed.
• Managed product inventory and maintains an organized retail area.
• Performed point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer. Provided patients with basic account reconciliation.
• Completednweekly deposits from multiple stores.

• Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of addressing complex business challenges.
• Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
• Facilitated cross-functional collaboration among teams from different departments contributing to better project outcomes.
• Increased operational efficiency by streamlining processes and implementing innovative strategies.
• Collaborated with various departments to align operations with overall business objectives.
• Developed and implemented comprehensive training programs for staff, resulting in improved productivity levels.
• Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
• Led a high-performing team, fostering an environment of collaboration and continuous improvement.
• Managed effective customer service and quality assurance programs to protect business reputation.
• Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Scheduled and directed staff in daily work assignments to maximize productivity
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions

• Managed budget implementations, employee reviews, training, and schedules.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.