Angela Dupre
Norfolk,VA
Summary
Proven Personnel Specialist with a track record of enhancing workforce efficiency and implementing HR policies at the Navy. Skilled in multitasking and team building, I excel in fast-paced environments, evidenced by streamlined payroll processes and improved employee performance assessments. Demonstrates a strong commitment to cleanliness standards and guest engagement, as recognized during tenure at Olive Garden.
Overview
2025
2025
years of professional experience
Work History
To-Go Server
Olive Garden
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
- Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
- Contributed to a positive dining atmosphere by maintaining a clean and organized workspace, enhancing the overall guest experience.
Babysitter
Family and Friends
Houma, LA And Norfolk, VA
01.2016 - Current
- Cared for children by preparing meals and providing snacks.
- Adapted to children's moods and needs to provide emotional support.
- Organized fun activities and games to keep children engaged and entertained.
- Followed specific guidelines from parents regarding children's routines and preferences.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Personnel Specialist
Navy
Norfolk, VA
06.2023 - 01.2025
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Assisted in the creation of updated policies and procedures manuals to reflect changing industry standards and legal requirements.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Improved overall performance evaluation process by implementing streamlined tools for objective assessments and feedback collection.
- Implemented customer service best practices, raising standard of support provided.
- Provided exceptional customer service, ensuring positive experiences for all members.
Server
Olive Garden
Houma, LA
03.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Central Lafourche High School
Raceland, LA05.2023
Skills
- Strong multitasking
- Quick learner
- Sense of urgency
- Adaptable mindset
- Memory retention
- Phone etiquette
- Order accuracy
- Allergy awareness
- Cleanliness standards
- Cash handling
- Guest engagement
- HR policies implementation
- Team building
- Training development
- Risk management
- Onboarding and orientation
- Workforce planning
- Wages and salary
- Training and mentoring
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Workplace safety
Timeline
Personnel Specialist
Navy
06.2023 - 01.2025
Server
Olive Garden
03.2021 - 05.2023
Babysitter
Family and Friends
01.2016 - Current
To-Go Server
Olive Garden
High School Diploma -
Central Lafourche High School