Angela Durbin
Aberdeen
Summary
Dynamic professional with a proven track record at Shilo Inns and Suites, excelling in guest relations and customer service. Recognized for enhancing customer satisfaction through effective communication and adaptability. Skilled in equipment operation and training, fostering teamwork to achieve optimal laundry service performance while maintaining attention to detail and professionalism.
Experienced with laundry operations, including sorting, washing, drying, and folding different types of fabrics. Utilizes knowledge of machine maintenance to ensure continuous, efficient operation. Track record of maintaining high cleanliness standards and meeting strict deadlines.
Diligent customer service with extensive experience in managing laundry operations efficiently. Proven track record in maintaining high standards of cleanliness and timely service delivery. Demonstrated ability in handling various laundry equipment and ensuring optimal performance.
Overview
20
20
years of professional experience
Work History
Laundry Operator
Shilo Inns And Suites
06.2020 - 11.2020
- Demonstrated flexibility and adaptability in learning new techniques, equipment operation, and industry trends to stay current with best practices in laundry services.
- Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
- Assisted customers with inquiries or concerns, ensuring positive experiences and repeat business.
- Trained new employees on company policies, procedures, and best practices for optimal laundry operation performance.
- Contributed to team success through diligent work ethic and excellent communication with colleagues.
- Adapted to fluctuating workloads by efficiently managing laundry tasks during peak periods and downtime.
- Collaborated with team members to troubleshoot machine malfunctions or address workflow bottlenecks promptly.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Delivered superior customer service by responding to inquiries and complaints.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
Caretaker
Self-employeed
10.2019 - 08.2020
- Provided compassionate care to my Mother after her stroke, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues and competently responded.
- Developed a strong relationship with her Doctors and Social Services helpers also by fostering trust and open communication.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Transport to and from all appointments.
- Improved communication with families, providing regular updates on their loved ones' care.
- Maintained accurate records of activities, incidents, and information for regulatory compliance.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Assisted in the planning and execution of recreational events, promoting social engagement, and wellbeing.
- Addressed emergency situations with calm and efficiency, ensuring safety.
- Organized transportation to appointments, improving access to essential services.
Teller/ Floater
Frontier Bank
01.2001 - 09.2002
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
No Degree - Teller Training And Customer Serive
Applied Technology Training Cemter
Everett, WA12-2000
Skills
- Guest relations
- Equipment training
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer engagement
- Adaptability
- Continuous improvement
- Professionalism
Timeline
Laundry Operator
Shilo Inns And Suites
06.2020 - 11.2020
Caretaker
Self-employeed
10.2019 - 08.2020
Teller/ Floater
Frontier Bank
01.2001 - 09.2002
No Degree - Teller Training And Customer Serive
Applied Technology Training Cemter
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