Angela Durcan
Killeen,TX
Summary
Versatile Property Manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
Asset Living
Killeen, TX
06.2022 - Current
- Overseas the leasing process by approving rental applications, discounts, renewals, and notices. Implement marketing strategies to achieve property occupancy and revenue goals. Supervise and support property staff by interviewing, hiring, and training. Oversee rent collections, delinquencies, tenant notices, legal notices, and evictions. Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed. Promotes resident satisfaction and retention by responding to questions and complaints in a timely manner. Manage communication between vendor/contractor, accounting, and client/owners as needed. Controls expenditures by staying within constraints of the approved budget. Provides input into the development of the yearly budget by analyzing financial statements. Conducts property inspections and ensures the physical aspects of the grounds, buildings and amenities meet established standards.
District Manager
Wehner Multifamily
Killeen, TX
03.2020 - 05.2022
- Oversee the operations of four properties totaling 360 units and supervise 25 employees in the Texas and Oklahoma region. Facilitate training and mentoring to new Property Managers, Assistant Managers, and Leasing Agents. Lead in controlling cost and maximizing revenue by increasing rent collections, meeting goals and metrics. Manage Accounts Payable and Accounts Receivable (AP/AR), rent collections, delinquencies, tenant notices, legal notices. Administer in tracking vendor invoices and payments and reviewing property management financial performance reports. Direct employee recruitment, training, development, supervision, and termination following company policies. Execute marketing plans to stabilize occupancy and cultivate positive relationships with vendors and contractors. Perform property inspections, walkthroughs, and blue tape upon project completion.
Property Manager
walkthroughsWehner Multifamily
Killeen, TX
02.2018 - 03.2020
- Directed the management of two properties totaling 120 units and supervised 5 employees. Achieved 96% occupancy and 3% delinquency and completed all required property and corporate reporting. Oversaw rent collections, delinquencies, tenant notices, legal notices, and collections. Recruited, trained, supervised, and terminated employees following company policies. Established and maintained contacts with vendors contractors and conducted scheduled and unscheduled property visits. Spearheaded various extensive community renovations, negotiation of bids, and vendor contract pricing. Completed all property management financial reports, controlled costs, and optimized revenue.
Staffing Specialist
People Ready
Killeen, TX
03.2015 - 02.2018
- Provided sourcing, research, and marketing expertise to deliver high-quality candidates for our customers. Build strong candidate pipelines based on key skill sets required to meet the branch's customer and prospects' needs. Headed the impactful execution and sustainable development of a sourcing strategy that included identifying candidates through online databases, contact lists, internal databases, employee referrals, social media, and phone sourcing. Fostered high-value relationships in hiring potential candidates by utilizing knowledge, customer success, growth, and position specifications to get prospective candidates excited about the opportunity. Mastered networking, cold calling, and complex internet searches and research skills and created and executed a strong recruiting plan. Screened candidates for availability, interest level, visa status, salary range, relocation needs, basic qualifications, and technical expertise. Participated in daily huddles and prioritized sourcing efforts based on priority levels of all open positions. Assisted new associates with the employment process and assessed candidate strengths and skills to match for the assignment.
Operations Manager
Rockey's Moving and Storage
Killeen, TX
03.2010 - 02.2015
- Spearheaded in recruiting, training and supervising staff members and resolved operational issues quickly. Handled inquiries from potential customers, gathered the necessary information, and scheduled appointments. Coordinated and plotted schedules for local and long-distance moves with dispatch. Conducted phone surveys to provide estimates for local and long-distance moves and scheduled military NTS pickups and deliveries. Organized all paperwork necessary for Civilian and Military moves and worked closely with the Fort Hood DOD transportation office. Maintained effective and positive carrier and customer relationships and evaluated and processed claims promptly. Analytical in purchasing of materials, planning inventory and overseeing warehouse efficiency.
Education
Associate of Business Administration (ABA) -
Temple College
12.2023
High School Diploma -
Ellison High School
01.1995
Skills
- Entrata, Resman, and Yardi
- Outlook
- TAA, NAA, Blue moon
- Kenexa, ADP
- Microsoft Office Software (Word, Excel, Outlook, & PowerPoint)
- Social Media Platforms
- Recruiting
- HR
- Contract Negotiation
- Vendor Management
- Database Management
- Maintenance Scheduling
- Tenant Relations
- Business Development
- Property Management
- Staff Management
- Business Administration
- Financial Budgeting and Reporting
- Payment Collection
- Fair Housing Mandates
- Multi-Family Property Management
- Leasing and Sales
- Preventive Maintenance
- Knowledge of Leasing and Market Conditions
- Tenant and Eviction Laws
Certification
Fair Housing Certification of Completion, 2023
Certified Apartment Manager, 2021
Professional Highlights
- Successfully managed four multi-family properties in two states and provided leadership to 25+ employees.
- Instrumental in increasing occupancy from 80% to 96% by leveraging market knowledge and successful promotional strategies.
- Achieving and maintaining average community occupancy rates of 96-98%.
- Led the performance of contractors and vendors working on the property to ensure adherence to approved budgets.
- Pioneered the impactful execution and sustainable development of a sourcing strategy that included identifying candidates through online databases, contact lists, internal databases, employee referrals, social media, and phone sourcing.
- Possess proven ability to adapt, plan, set, and achieve goals, strong organizational, research, and problem-solving skills.
- Renowned for developing and maintaining effective business relationships with people of diverse backgrounds and cultures.
- Armed with the capacity to handle and resolve customer disputes and correspondences with professionalism and tact.
Timeline
Property Manager
Asset Living
06.2022 - Current
District Manager
Wehner Multifamily
03.2020 - 05.2022
Property Manager
walkthroughsWehner Multifamily
02.2018 - 03.2020
Staffing Specialist
People Ready
03.2015 - 02.2018
Operations Manager
Rockey's Moving and Storage
03.2010 - 02.2015
Associate of Business Administration (ABA) -
Temple College
High School Diploma -
Ellison High School