Angela Durrant

Regions Bank

Palm Beach, FL

05.2006 - Current

Provided personalized service to clients in order to build relationships and maintain customer loyalty.
Maximized customer satisfaction by handling customer email and telephone interactions.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Compiled comprehensive reports that detailed progress made towards achieving goals set by executive leadership.
Upheld privacy and security requirements for customer information.
Identified needs of customers promptly and efficiently.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.
Maintained updated knowledge through continuing education and advanced training.
Recognized by management for providing exceptional customer service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.