Angela D. Wheeler

KEY QUALIFICATIONS Performance driven Central Station Dispatcher with over 15 years experience in fast paced customer service settings. Productively and consistently meeting and exceeding quality standards while maintaining accuracy Adhere to all internal policies and procedures to ensure a timely response and resolution to client needs. Demonstrated ability to access and interact with database programs simultaneously and use them efficiently on a multi-screen computer station. Possess an excellent understanding of how the quality of work affects the outcome of the services rendered to clients Ability to listen effectively to obtain and relay pertinent information establishing rapport quickly with clients and emergency dispatchers. Capable of practicing discretion and maintaining customer confidentiality. Received recognition from clients and staff for delivery of exceptional customer service Confident and poised interacting with individuals at all levels Diligent Customer Service Associate with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with customer interaction and adaptable to new processes and procedures.