- I like working with my hands and fixing things
- Crafting and DIY Projects
- Participating in various activities, including puzzles, cards, and games
- Enjoy participating in activities for overall physical and mental well-being
- Growing herbs, vegetables, or fruits in home garden
- Cooking and preparing delicious meals
- Interior Design and making a house a home
Angela Eash
Preston,MN
Summary
Looking to make a difference, brighten someones day! I am kind, caring, and considerate. Experienced with managing customer interactions and resolving issues efficiently. Utilize strong communication and problem-solving skills to enhance customer/client satisfaction. Track record of building positive relationships and ensuring customer loyalty. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable for consistent performance. Adept to handling inquiries, and providing exceptional service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
MiBroadband/HTC
02.2023 - 10.2025
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Resolved customer inquiries through various communication channels, enhancing overall satisfaction.
- Developed comprehensive knowledge base for troubleshooting common technical issues faced by customers.
- Entered data into various computer systems accurately.
- Maintaining money accountability and accuracy.
Office Assistant
Major & Company Accounting and Tax
10.2017 - 02.2023
- Managed office supplies inventory, ensuring timely restocking and organization.
- Coordinated scheduling for meetings, optimizing team availability and resources.
- Operated multi-line phone system, directing calls efficiently to appropriate staff.
- Maintained filing systems, improving document retrieval speed and accuracy.
Customer Service Representative
Cooperative Response Center
11.2015 - 10.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided timely support to customers via phone, and email.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Administrative Assistant Diploma
Riverland Community College
Austin, Minnesota, MN05-2009
Skills
- Exceptional Customer service
- Attention to detail
- Teamwork and collaboration
- Support services, relationship building
- Understanding customer needs
- HIPPA
- Safe food handling, food setup
- Cleanliness standards
- Multitasking and organization
- Data Entry
- MS Word
Accomplishments
Riverland Community College - Austin, MN
Graduated with Honors of Distinction 5/2009
Certification
- BLS Certificate, Adult AED - 2023-2025
- Receptionist Certificate 2009
Interests
Timeline
Customer Experience Specialist
MiBroadband/HTC
02.2023 - 10.2025
Office Assistant
Major & Company Accounting and Tax
10.2017 - 02.2023
Customer Service Representative
Cooperative Response Center
11.2015 - 10.2017
Administrative Assistant Diploma
Riverland Community College
Additional Experience
First Lutheran Church, Waterloo, IA (Secretary/Assistant) 12/2011-11/2015
- Assisted with office tasks, Sunday morning programs, and fellowship/coffee groups following.
Allen Memorial Hospital, Waterloo, IA (Unit Coordinator for Digestive Health/Assistant) 10/2011-11/2012
- Assisted clients with entry for appointment, and assisted clients by wheel chair following their appointments to obtain a ride home.
Carpenter Bar & Grill, Carpenter, IA (Food prep/Server) 2/2016-8/2017 Contact: Ty 641-736-4512
- Assisted with morning food prep, prepped for breakfast/lunch, before heading off to my full-time job in Austin, MN at CRC.
Sacred Heart Care Center, Austin, MN (Receptionist) 4/2010-11/2011
- Greeted/Assisted residents/clients and families as they entered/exited the facility, monitored door alarms, assisted with access to daily newspaper, access to other areas, tv programs, cafeteria access, getting their hair done, or just to visit. Or fetching them a warm blanket when needed!
Austin Public Schools, Austin, MN (Para-Professional/Cafeteria Assistant/Lunchroom Attendant) 9/1999-3/2000, 9/2000-5/2001, 10/2005-2/2007
- Assisted as a teachers aid in kindergarten, 2nd grade, and 4th grade class rooms. Including assistance in lunch rooms, playground, and after school programs.
Culver's, Austin, MN (Counter Attendant/Backline Food Prep Set-up) 09/2005-03/2006
- Assisted with morning set-up of back line food prep for the day. This involved getting food prep done before lunch rush. Ensuring that food temps were at correct temps. And assisting customers with food orders, and cleaning of tables and stations.
Casey's General Store, St. Ansgar, IA (Donut maker/Food prep) 6/2001-11/2003
- Assisted with morning food prep, making of donuts and breakfast foods before opening of store. Cleaning and prep.
Mitchell Dam Restaurant and Bar, Mitchell, IA (Server) 6/2001-9/2003
- Assisted customers with food orders and beverages. Served food at their tables in a timely manner.