Summary
Overview
Work History
Education
Skills
Timeline
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Angela Eaton

Arnold,CA

Summary

Dynamic professional with a proven track record at VES-Veteran Evaluation Services, enhancing clinic efficiency and patient satisfaction. Expert in Microsoft Office and compassionate communication, I excel in streamlining processes and fostering trust. Achieved significant improvements in workflow management and customer service, demonstrating exceptional problem-solving and empathy.

Overview

7
7
years of professional experience

Work History

Medical Clinic Intake Specialist

VES-Veteran Evaluation Services
01.2023 - 07.2024
  • Perform all job functions in compliance with HIPPA policies.
  • Adhere to local and eternally relevant health and safety laws and policies.
  • Gather and provide necessary information to providers; may include gathering forms, documents and vital signs necessary to the evaluation.
  • Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information as it relates to veteran and provider interaction.
  • Document all actions taken and other pertinent information as it relates to veteran and provider interaction.
  • Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of clinic throughout the day.
  • Other daily duties as assigned.
  • Ability to work onsite in San Antonio, TX clinic required.
  • Available to travel by plane or car to other clinics in Southern Region states.
  • Work several weekends shifts as needed.
  • Knowledgeable in Microsoft Office, OMS Software, Costpoint/Deltek, Computer skills, typing skills, Communication skills, Attention to detail, Empathy, Customer Service skills, Communication skills, Conflict Resolution skills, Flexibility, Active Listening and Time Management.


Office Manager

Eye-Q-Vision, Dr Jeffrey Elkins
08.2022 - 12.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Worked side by side with Doctor, as the only employee, to ensure a smooth running office.
  • Responsible for scheduling appointments, appointment reminders, phones, filing, paperwork, bookkeeping tasks, medical insurance billing, usage of medical instruments, cleaning and maintaining, opening & closing duties.

Elderly Alzheimer Caretaker-Aging in Place

Self Employed by Family
01.2019 - 07.2022
  • Provided compassionate care to my 2 patients, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of my patients and competently responded.
  • Developed strong personal relationships with my patients and their families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of entire home.
  • Provide transportation and scheduling to all necessary appointments; may include, medical, dental, veterinarian, personal appointments, family functions, pay monthly bills, scheduled home repairs, pet care, pool care, etc.

Office Manager

Engel & Volkers Real Estate
09.2017 - 01.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Helped open new office with ribbon cutting & setting up all aspects of new office.
  • Provided administrative support, oversaw daily operations and schedules, assisting broker and agents with various projects and assisted in open houses.

Education

No Degree - Business Administration

Cypress College
Cypress, CA

Licensed Realtor - Real Estate

Champions School of Real Estate
San Antonio, TX
02.2018

Certified Medical Assistant - Medical Assisting

Everest Institue
San Antonio, TX
01.2009

High School Diploma -

Los Alamitos High School
Los Alamitos, CA
06.1984

Skills

Intake Assessment

Compassionate communication

Critical Thinking Skills

Microsoft Office

OMS Software

Costpoint/Deltek

Empathy

Conflict Mediation

Crisis Intervention

Insurance Verification

Appointment Scheduling

Inventory Management

Cross-cultural sensitivity

Multi-Line Phone Systems

Scheduling appointments

Customer Service

Active Listening

Problem-Solving

Workflow Management

Timeline

Medical Clinic Intake Specialist

VES-Veteran Evaluation Services
01.2023 - 07.2024

Office Manager

Eye-Q-Vision, Dr Jeffrey Elkins
08.2022 - 12.2022

Elderly Alzheimer Caretaker-Aging in Place

Self Employed by Family
01.2019 - 07.2022

Office Manager

Engel & Volkers Real Estate
09.2017 - 01.2019

No Degree - Business Administration

Cypress College

Licensed Realtor - Real Estate

Champions School of Real Estate

Certified Medical Assistant - Medical Assisting

Everest Institue

High School Diploma -

Los Alamitos High School

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