Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Angela Eberhardt

Angela Eberhardt

Healthcare Leadership
Eau Claire,Wisconsin

Summary

Patient focused dynamic, creative and growth centered leader with excellent analytical and problem-solving skills. Dedicated to developing people and talent through team building, leading and motivating. Expertise in relationship development and focus on customer facing engagements. Skilled at leading departments and diverse teams efficiently to exceed goals, and dedicated to partnering with teams to promote a work culture that allows everyone to bring their creativity and dedication to to the corporate mission to life. Documented strengths in building and maintaining relationships with diverse range of stakeholders in ambiguous, dynamic, fast-paced settings.

Overview

28
28
years of professional experience

Work History

Operations Administrator

Mayo Clinic Health System
05.2018 - Current
  • Oversite of MCHS Regional OBGYN, Orthopedics, Sports Medicine and Podiatry and Gastroenterology and Endoscopy Departments.
  • Surgical and medical practice programming, including strategy development and execution.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Fiscal management of multi-million dollar surgical departments, budget development and strategic planning
  • Input and oversight of workflow enhancement and design development on construction projects.
  • Evaluated current operational practices and suggested improvement strategies.
  • Collected customer feedback and made business adjustments to improve referrals and satisfaction.
  • Managed internal operational standards and productivity targets.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Devised strategies to boost customer visits and drive referrals due to excellent service resulting in new customer relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Compiled training materials for new employees and tracked skill development.
  • Managed internal operational standards and productivity targets

Director of Nursing

Mayo Clinic Health System
Eau Claire, WI
10.2003 - 05.2018
  • Direct oversight and direction of 8 diverse clinical departments over 15 years. Departments of responsibility included Primary Care, Outpatient Psychiatry, Wound Care and Hyperbaric Medicine, Gastroenterology, Endoscopy, Pain Clinic, Surgical Prep and Recovery.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Nursing staff recruitment, orientation, and retention of over 60+ staff and 30+ Physicians and Advanced Practice Providers.
  • Fiscal management, budget development and strategic planning for clinical departments
  • Process improvement and management utilizing LEAN, TEMs and Six Sigma strategies
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Worked closely administration to develop and implement best practices to improve patient outcomes
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.
  • Performed rounds to observe care and interview staff, residents, and families.

Registered Nurse Supervisor

Luther Midelfort
Eau Claire, WI
01.2001 - 10.2003
  • Led successful team comprised of RNs, LPNs, and ancillary staff.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Spearheaded and implemented new projects to expand scope of engagement.

Staff Nurse

Luther Midelfort
Eau Claire, WI
08.1995 - 01.2001
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
  • Participated in hospital committees to recommend quality improvement initiatives.

Education

MBA - Business Administration And Management

Western Governors University
Salt Lake City, UT
05.2019

Bachelor of Science - Nursing

University of Wisconsin
Eau Claire, WI
05.2015

Associate of Science - Nursing

Chippewa Valley Technical College
Eau Claire, WI
12.1993

Skills

  • Project Management
  • Administration and Reporting
  • Team Leadership
  • Key Performance Indicators (KPI)
  • Process Development and Streamlining
  • Customer Care
  • Motivational Leadership
  • Stakeholder Relations
  • Business Administration
  • Business Development
  • Partnership Development
  • Contracts and Negotiations
  • P&L Administration
  • Excellent Written and Oral Communication

Timeline

Operations Administrator

Mayo Clinic Health System
05.2018 - Current

Director of Nursing

Mayo Clinic Health System
10.2003 - 05.2018

Registered Nurse Supervisor

Luther Midelfort
01.2001 - 10.2003

Staff Nurse

Luther Midelfort
08.1995 - 01.2001

MBA - Business Administration And Management

Western Governors University

Bachelor of Science - Nursing

University of Wisconsin

Associate of Science - Nursing

Chippewa Valley Technical College

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Angela EberhardtHealthcare Leadership