Angela Edmondson
Mulberry,Indiana
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Thermo Diagnosticcs
West Lafayette, IN
01.2000 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Prepared and prioritized calendars and correspondence.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
Department Specialist
Rural King
Lafayette, IN
04.2021 - 08.2023
- Resolved customer inquiries and complaints regarding department services in a timely manner.
- Developed and implemented strategies to increase efficiency and reduce costs throughout the department.
- Monitored employee performance within the department ensuring adherence to company standards and procedures.
- Participated in brainstorming sessions to develop creative solutions for operational challenges faced by the department.
- Interacted with customers, explaining important product features in detail, which helped in purchasing decisions.
- Engaged customers with proper greetings and by asking decisive questions that would best explain what each needed.
- Maintained front desk to provide positive first impression.
- Offered reception coverage to relieve staff during absences or breaks.
- Encouraged and improved cross-department internal communication.
Education
High School Diploma -
Mccutcheon High School
Lafayette, IN06.1986
Skills
- Training and Mentoring
- Inventory Oversight
- Administrative Support
- Project Planning
- Professional and Mature
- Documentation and Recordkeeping
- Spreadsheet Management
- Excel Spreadsheets
- Scheduling
- Travel Coordination
- Data Entry Documentation
- Scheduling and Calendar Management
Timeline
Department Specialist
Rural King
04.2021 - 08.2023
Administrative Assistant
Thermo Diagnosticcs
01.2000 - Current
High School Diploma -
Mccutcheon High School