Angela Edwards
Roanoke,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Accounting Associate
Kroger
Roanoke, VA
07.2017 - 11.2022
- Performed manual deposits and expedited cash receipt entry processes.
- Maintained knowledge of state and federal accounting procedures to ensure legal and compliance adherence.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Collaborated with colleagues to address and resolve discrepancies or errors in day-to-day operations.
- Performed bank deposits and managed petty cash funds efficiently.
Customer Service
Kroger
Roanoke, Virginia
07.2017 - 11.2022
- Provided guidance to customer service staff in resolving complex customer service issues.
- Trained new customer service representatives on product knowledge and customer service skills.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Assisted customers with returns, tobacco and Lottery sales, as well as Western Union money transfers, while addressing any inquiries.
- Assisted front-end supervisor in overseeing break schedule, cashier-related cash concerns, coupon management, and hardware problem-solving.
Merchandiser
TNG Merchandising
Roanoke, Virginia
02.2015 - 12.2016
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Communicated and coordinated planogram execution with store management.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Maintained a clean and organized work environment at all times.
Education
High School Diploma -
Peterstown High School
Peterstown, WV05-1986
Business Studies -
Monroe County Vocational School
Lindside, WV05-1986
Some College (No Degree) -
Concord University
Athens, WVSkills
- Accounting and bookkeeping
- Scheduling
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Staff Training
- Conflict and Problem Resolution
- Payment Processing
- Typing proficiency
- Retail sales customer service
- Credit card payment processing
- Efficient in customer use of WIC and SNAP
Timeline
Accounting Associate
Kroger
07.2017 - 11.2022
Customer Service
Kroger
07.2017 - 11.2022
Merchandiser
TNG Merchandising
02.2015 - 12.2016
High School Diploma -
Peterstown High School
Business Studies -
Monroe County Vocational School
Some College (No Degree) -
Concord University