Angela Edwards
Bowie,MD
Summary
17 Years of comprehensive knowledge of the range of laws, regulations, principles, and methods applicable to Title IV of the Higher Education Act (HEA) student assistance program(s). Expert in communicating verbally effectively and efficiently and written when conveying technical and non-technical information to diverse levels of learners. Procedure development and refinement, and training used to evaluate institutional compliance. Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews, and assessing program operations.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Management and Program Analyst
Department Of Education
Washington, DC
01.2024 - Current
- • Performs analysis and advisory assignments related to effectiveness of government programs and/or efficiency of management of operations.
- • Conducts detailed analyses of complex functions and work processes of broad administrative or technical programs and makes recommendations for improvement in effectiveness and efficiency of work operations.
- • Proposes new methods, organizational structures, and management processes. Counsels and advises program managers on methods and procedures, management surveys, management reports, and control techniques.
- • Provides technical advice on policies and procedures by advising managers and program officials on routine aspects of management or program-related policies and procedures.
- • Works with managers and program officials in determining steps or actions taken accomplishing work in adherence to requirements. For business management functions, provides overall regional program planning, development, and execution. Implements procedures for program control in conformance with FSA guidance.
- • Reviews, analyzes, and recommends ways of establishing highest quality of service in most economical way. Monitors utilization of established programs and justifies increases if approved funds are inadequate accomplishing mission. Analyzes and evaluates accomplishment of program objectives, develops reporting methods, identifies areas of imbalance, and recommends needed changes in resource utilization. Prepares and submits narrative analysis consisting of accomplishments and potential problems.
Management and Program Analyst
Department Of Education
Washington , DC
11.2022 - 01.2024
- Execute, participate in and assist staff/management with special projects related to Ombudsman casework, administration, outreach, policy analysis, etc. as assigned by Ombudsman Management.
- Analyze case information and provides management with recommendations for improvements to FSA programs. Recommend possible approaches and strategies to resolve such cases. Conduct detailed analyses of complex functions and work processes of broad administrative or technical programs and make recommendations for improvement in effectiveness and efficiency of work operations.
- Perform statutory, regulatory and procedural research by assisting Ombudsman through review of web-based materials, ED regulations, laws and other available sources. Identify required changes to Ombudsman Case Tracking System and Ombudsman internal and external websites.
Management and Program Analyst
Federal Student Aid
Washington , DC
10.2016 - 11.2022
- Analyze and develop program requirements, establish, and revise National Standard operating procedures used to evaluate institutional compliance with federal student aid requirements such as institutional eligibility, financial responsibility, and administrative capability
- Maintain up-to-date knowledge of development and changes in all Federal student assistance legislation and programs, policies, activities, and procedures
- Procedure drafting and editing, training, and resolution of difficult matters
- Manage data collection from audit activities involving school eligibility for Title IV programs, monitor institutional participation, and ensure compliance with Federal and State laws, regulations, and policies
- Research federal statutes, regulations, OMB Circulars, audit guides to develop solutions and make process improvement recommendations
- Analyze policy and develop options and recommendations for new or revised policies and procedures related to Federal student assistance programs
- Interpret and apply federal regulations
- Provide direct oversight and guidance to participating institutions and develop strategies to improve deficient performance and substantial violations of regulatory requirements
- Draft, and oversee publication of regulations, internal procedures, and other guidance, and interpret statutes and/or policies related to Title IV student financial assistance programs.
- Identified opportunities for process improvement, resulting in increased operational efficiency across organizations
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies
- Implemented quality assurance measures, leading to significant reduction in errors and rework
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements
- Facilitated effective communication between team members, fostering positive work environment conducive to collaboration
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes
Complaint Resolution Specialist
Federal Student Aid
Washington, DC
12.2014 - 10.2016
- Interpreted, analyzed, and advised on application of Title IV of Higher Education Act of 1965
- Investigated and responded to customer complaints, inquiries, and requests regarding administration of Federal Student Aid programs
- Performed intake process for customer inquiries alleging violations of Title IV laws and regulations
- Interviewed and corresponded with customers; initiated, conducted, and researched case files, databases, and tracking systems to gather relevant information to confirm or deny customer allegation
- Conducted investigations/ technical reviews of student complaints to determine institutional compliance with Title IV laws, regulations, policy, and procedure
- Preparing detailed, grammatically correct reports of investigation and case files.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Developed strong client relationships through consistent communication and attentive service
- Collected, arranged, and input information into database system
Management and Program Analyst
United States Department of Education
Washington, DC
12.2010 - 11.2014
- Provided expert advice, guidance, interpretation of Title IV regulations and policies to financial aid professionals to ensure understanding and consistency and program compliance
- Responded to complex oral and written inquiries and communications regarding Title IV programs and services such as student loan repayment, debt collection, and defaulted student loans
- Analyzed proposed legislation and/or regulations related to and for impact on programs
- Analyzed program needs, conducted studies on operating programs and analyzed findings, providing presentations for management and senior leadership.
- Helped solve diverse program problems with in-depth analysis
- Facilitated effective communication between team members, fostering positive work environment conducive to collaboration
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Evaluated current processes to develop improvement plans.
Education
MS - Health Services Administration
Strayer University
Arlington 09.2024 - Current
BS - Health Education and Promotion
University of Memphis
Memphis, TN 01.2001 - 05.2004
High School Diploma -
Central High School
Memphis, TN 09.1992 - 05.1995
Skills
User Acceptance Testing
undefinedHighest Grade
GS-13
Veterans Preference
Yes; 10 Points
Timeline
MS - Health Services Administration
Strayer University
09.2024 - Current
Management and Program Analyst
Department Of Education
01.2024 - Current
Management and Program Analyst
Department Of Education
11.2022 - 01.2024
Management and Program Analyst
Federal Student Aid
10.2016 - 11.2022
Complaint Resolution Specialist
Federal Student Aid
12.2014 - 10.2016
Management and Program Analyst
United States Department of Education
12.2010 - 11.2014
BS - Health Education and Promotion
University of Memphis
01.2001 - 05.2004
High School Diploma -
Central High School
09.1992 - 05.1995
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