Angela Effen
Fresno,CA
Summary
Results-oriented Client Service Specialist focused on delivering an exceptional experience to every client to drive business objectives and build retention. Dedicated to exceptional quality and looking for a growth-oriented position. Offering 8 years of related experience and a driven nature. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate/ DMV Clerk
IPull-uPull Auto Parts
Fresno, CA
05.2020 - 07.2020
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Verify ownership documents match VIN’s on the physical vehicle received and the documents comply with local, state and federal laws.
- Monitor and respond to incoming and outgoing telephone calls and faxes.
- Assist the team with maintaining a neat and orderly environment.
Payroll Administrator
Employers HR LLC
Fresno, CA
04.2017 - 07.2018
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Calculated payroll deductions by accurately using UBCC and processed payroll to meet preset requirements.
Payroll Specialist
Santoni's Bookkeeping, INC
Clovis, CA
01.2015 - 04.2016
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
- Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Balanced and submitted bankruptcy report and child support for check disbursement.
- Maintained consistent knowledge of multi-state and local tax regulations.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
Payroll Administrator
Employers Outsourcing INC
Fresno, CA
02.2011 - 04.2013
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Calculated payroll deductions by accurately using UBCC and processed payroll to meet preset requirements.
- Led payroll production for 50 locations.
- Processed payroll garnishments such as tax liens and child support.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Maintained consistent knowledge of multi-state and local tax regulations.
Education
Associate of Science - Healthcare Administration
San Joaquin Valley College
FresnoNo Degree - Radiologic Technology
Fresno City College
FresnoSkills
- Energy and Physical Stamina
- Locating Merchandise
- Ability to Lift 40 pounds
- Exceeding Customer Expectations
- Attention to Detail
- Customer Service
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
- Automated and Manual Check Processing
- Typing and 10-Key Entry
- Wages and Deduction Calculation
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Retail Sales Associate/ DMV Clerk
IPull-uPull Auto Parts
05.2020 - 07.2020
Payroll Administrator
Employers HR LLC
04.2017 - 07.2018
Payroll Specialist
Santoni's Bookkeeping, INC
01.2015 - 04.2016
Payroll Administrator
Employers Outsourcing INC
02.2011 - 04.2013
Associate of Science - Healthcare Administration
San Joaquin Valley College
No Degree - Radiologic Technology
Fresno City College
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