Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Egdorf

Goffstown

Summary

Motivated administrative professional with more than 4 years of experience in patient access, customer service, and office support. Skilled in scheduling, data entry, document management, and handling confidential information. Strong interpersonal, organizational, and problem solving skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Seeking a remote role in student services, admissions, or administrative support to contribute to efficient operations and excellent service.

Overview

10
10
years of professional experience

Work History

Patient Access Specialist

Dartmouth-Hitchcock Medical Center
05.2020 - 10.2025
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating personal and insurance information.
  • Verified patient demographics and insurance for registration in EPIC.
  • Responded to patient concerns professionally and efficiently.
  • Coordinated referrals and facilitated communication between patients, providers, and administrative staff.
  • Explained policies, procedures, and services to patients.
  • Accurately entered patient demographic, medical, and insurance data in EPIC.
  • Answered 40-70 calls per day from patients, providers, and insurance groups.

Customer Service Representative

RYMES/ NAGLER GROUP
10.2019 - 03.2020
  • Answered 30+ inbound calls per day and directed to appropriate individuals or departments.
  • Maintained a calm, professional demeanor while de-escalating stressful situations with upset customers.
  • Supported end-users by responding promptly to phone messages and following up on complaints.
  • Consulted with customers to identify the best solutions for service and billing issues.
  • Evaluated account information to assess current issues and recommend potential resolutions.
  • Resolved customer inquiries quickly and accurately, maintaining a high level of satisfaction.
  • Reviewed account and service histories to identify trends and recurring issues.

Bakery Associate

Hannaford Supermarket
01.2018 - 08.2019
  • Delivered attentive customer service by assisting shoppers and addressing needs promptly.
  • Demonstrated leadership by introducing new ideas to reduce sales loss and increase revenue.
  • Ensured customer satisfaction through accurate cake orders, custom decorating, and timely fulfillment.
  • Processed and fulfilled bakery orders efficiently while maintaining quality standards.

File Clerk

Roto Rooter
01.2016 - 01.2017
  • Prepared correspondence, accounting, and financial documents for review and analysis.
  • Maintained organized filing systems to ensure accurate record keeping and quick retrieval.
  • Managed personnel Files for eight employees, ensuring compliance and confidentiality.

Education

Coursework in Business Management, 2016-2017

Manchester Community College
Manchester, NH

High School Diploma -

Memorial High School
Manchester NH
06-2012

Skills

    Administrative / Technical:

  • Patient scheduling & insurance verification
  • Customer service & relationship management
  • Credit card payment processing
  • Proficient in Microsoft office (Word, Excel, PowerPoint, Outlook)
  • Regulatory compliance (HIPPA Knowledge)

    Customer Service / Interpersonal:

  • Customer service & relationship management
  • Inbound & outbound call handling
  • Problem-solving & conflict resolution
  • Strong organizational & multi-tasking abilities

Timeline

Patient Access Specialist

Dartmouth-Hitchcock Medical Center
05.2020 - 10.2025

Customer Service Representative

RYMES/ NAGLER GROUP
10.2019 - 03.2020

Bakery Associate

Hannaford Supermarket
01.2018 - 08.2019

File Clerk

Roto Rooter
01.2016 - 01.2017

Coursework in Business Management, 2016-2017

Manchester Community College

High School Diploma -

Memorial High School

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