Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Angela Elam

St Louis,MO

Summary

Data Analytics Specialist with expertise in data extraction, modification, and mining to enhance business process management and master data governance. Proven track record in report and KPI management, effectively interfacing with corporate departments to drive impactful initiatives. Experienced in coordinating corporate sustainability efforts and IT provisioning projects. Over 15 years of experience in the IT industry, specializing in information security administration.

Overview

26
26
years of professional experience

Work History

Data Analyst

Deutz
Saint Louis, Missouri
03.2025 - 09.2025
  • Utilized predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.
  • Conducted full lifecycle analysis to include requirements, activities, and design of data analytic solutions.
  • Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
  • Developed custom data models and algorithms to apply to data sets, enhancing business operations.
  • Created data visualizations and reports for management, showcasing findings and recommendations.
  • Supported initiatives for data integrity and normalization.
  • Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
  • Utilized statistical techniques to interpret data and analyze results, providing actionable insights to stakeholders.
  • Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
  • Monitored performance and quality control plans to identify improvements in data systems.
  • Worked closely with management to prioritize business and information needs.

Data Analytics Specialist

Millipore Sigma
St. Louis, MO
03.2022 - 03.2025
  • Coordinated cross-functional teams to implement process improvements in laboratory operations.
  • Provide information to Production and Facility teams to assist with critical business decisions.
  • Facilitated project meetings to discuss updates and resolve operational challenges effectively.
  • Develop advanced reports from scratch (SAP, MS Excel, MS Access and/or other systems) and the ability to compile from dissimilar data sources.
  • Developing and administering comprehensive training materials and classes, either directly or via other resources.
  • Working knowledge of lean process methodology to develop efficient business processes.
  • Proven organizational and time management skills, ability to manage copious amounts of documentation, related to databases, etc.
  • Collaboration between International teams Sustainability Goals and Plans.
  • Driving Sustainability initiatives and following up with team members on execution of their Goals.
  • Work with Quality Teams to onboard new equipment into SAP.
  • Assisted with Audit findings and provide documents as needed.
  • Perform tasks as assigned by Manager.
  • St. Louis, MO

Information Security Analyst

Centene Corporation
St. Louis, MO
03.2017 - 10.2022
  • Company Overview: St. Louis, MO
  • Work as part of a team to provide onsite and remote technical support to a wide range of end-users based in various locations throughout Sacramento and surrounding northern California region.
  • Exhibit strong customer service ethics, possess an array of technical knowledge and aptitude, understand the importance of asset management procedures following strict security protocols.
  • Can work in a fast-paced dynamic environment.
  • Utilize Service Now ticketing system to respond to requests and incidents and provide thorough documentation for work performed.
  • Provide end-user training on device use and functionality.
  • Follow and adhere to all security related policies as it pertains to IT support, asset management procedures, and other areas.
  • Troubleshoot moderate to complex user access issues.
  • Process warranty device claims for break/fix devices.
  • Provide on-demand support at our customer facing Tech Centers utilizing company’s walk-up support model.
  • Provide information system access while ensuring that appropriate security controls maintained.
  • Assist management in the protection of information system resources and associated assets against accidental or unauthorized modification, destruction, or disclosure.
  • Provide troubleshooting and analysis.
  • Add users to AD groups and assign roles.
  • Experience with MS Exchange creating email boxes.
  • Document and maintain policies and procedures.
  • Perform user account administration for our IT projects.
  • Analyze and provision high volumes of requests in a timely manner.
  • Provides technical support by troubleshooting security issues and resolving or escalating as necessary.
  • Review/Monitor Audit Reports: Analyze audit report, escalate potential problems.
  • Maintain and document up-to-date knowledge of procedures and policies used to perform job duties.
  • Escalate security related incidents to the proper individuals and teams.
  • St. Louis, MO

Information Security Analyst

Anthem
St. Louis, MO
10.2012 - 01.2017
  • Company Overview: St. Louis, MO
  • Provide administrative support in the modification, design, and set-up of applications security.
  • Create Daily work logs and reports using Excel for batch processing and forecasting.
  • Create Excel formulas to calculate data.
  • Develop relationships with business and technical stake holders.
  • Drive efforts to proactively identify application or system issues improving availability and performance.
  • Perform system and network upgrade tasks.
  • Identify opportunities to improve user experience based on support issues and end-user feedback.
  • Perform configurations of security access as requested by submitter.
  • Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution.
  • Manage workload with changing priorities and demands.
  • Advocate for business stakeholder needs across technical teams ensuring issues are remediated quickly and customer needs are met.
  • Create Knowledge Base articles to drive self service capabilities and empower tier resources to resolve issues.
  • St. Louis, MO

Conversion Analyst - Data Conversion Project

Thompson Reuters
St. Louis, MO
10.2011 - 10.2012
  • Company Overview: St. Louis, MO
  • Convert 3000 Xtra Excel formulas and algorithms spreadsheets to Eikon Excel spreadsheet.
  • Created Pivot Charts and Tables to present data.
  • St. Louis, MO

Helpdesk Analyst

Amdocs
Chesterfield, MO
10.2009 - 06.2010
  • Company Overview: Chesterfield, MO
  • Logged 40-60 calls daily into Remedy ticketing system.
  • Initiative taking escalation of tickets that could not be resolved on first-call basis.
  • Created reports using Excel to monitor progress on projects.
  • Troubleshoot VPN Connectivity, LAN/WAN Network Connectivity Problems.
  • Support and upgrade Microsoft Office 2003 to Microsoft office 2007.
  • Open Vantive P1 tickets to report Network outages across country.
  • Support NT, UNIX, AND AS/400, VAX/VMS/ALPHA print queues.
  • Support and Administer Network Connectivity on Vista and XP laptops.
  • Chesterfield, MO

Technical Support

LMC Industries Inc.
Arnold, MO
02.2008 - 01.2009
  • Company Overview: Arnold, MO
  • Maintain Nightly Backups of ERP system.
  • Process Forecasts for inventory of plastic and metal materials through Excel.
  • Build Reports using SQL Development Studio 2005 as well as Microsoft Excel.
  • Created reports using Excel to monitor progress on projects.
  • Maintained fifty end-user workstations and completed all daily tasks assigned by Supervisor.
  • Trained employees on using new ERP forecasting software applications.
  • Assign group and individual permissions for ERP end users.
  • Arnold, MO

Information Analyst

Scottrade, Inc.
St. Louis, MO
03.2005 - 11.2007
  • Company Overview: St. Louis, MO
  • Co-ordinated with the Database team to build reporting routines.
  • Utilized Excel to assist with report-mining using VLOOKUPS, Formulas, and Pivot Tables.
  • Creatively resolved technical questions regarding Data watch reporting website, target report archive server, and SharePoint.
  • Facilitated training for branch managers on usage of Data watch reporting website 15-30 users per class.
  • Developed report models to enhance data accessibility specific to the recipients through Datawatch website.
  • Built maintenance routines to ensure that there is adequate space on the file server.
  • Assisted with other projects assigned by manager.
  • Monitored application processes first responder when outages occur.
  • Utilized Altirus ticketing system in tracking end-user trouble calls.
  • Organized and created knowledgebase for most frequent trouble calls.
  • St. Louis, MO

Computer Operator/Helpdesk

Charter Communications
St. Louis, MO
03.2000 - 01.2005
  • Company Overview: St. Louis, MO
  • Responsible for nightly backups of tandem mainframe and AS/400 as part of disaster recovery.
  • Generated trouble tickets using Remedy escalate to appropriate departments if necessary.
  • Exported tickets to Excel for tracking.
  • Processed Lockbox Electronic Funds Transfer daily for online customer payments.
  • Troubleshot technical Network LAN/WAN connectivity issues, VPN connections, end-user permissions.
  • Completed requests as they became available in remedy queue.
  • Troubleshot software/hardware problems and questions regarding desktops and laptops, Microsoft Office Suite, and the AS/400.
  • Create users in active directory.
  • St. Louis, MO

Education

Bachelor - Computer Science with a concentration in Management Information Systems

Northwest Missouri State University
Maryville, MO
01.1999

Skills

  • Power BI
  • Smartsheet
  • Excel
  • Access Database
  • SQL
  • Microsoft Windows 2010 Enterprise
  • Windows Vista
  • Windows XP
  • Microsoft Office Suite
  • Microsoft Office 365
  • Active Directory
  • MS Exchange
  • Linux
  • Unix
  • Oracle
  • PowerShell
  • Android
  • IPhone
  • Microsoft Exchange Portal
  • Exchange Server
  • RSA VPN
  • Client/Server
  • Mainframe processing
  • SAP
  • Mango
  • SharePoint
  • Zoom
  • Teams
  • ServiceNow
  • Remedy
  • Altirus
  • Mouse Tracks
  • Track it
  • Monarch Pro
  • Data pump
  • SQL Reporting Studio
  • Tivoli
  • Remote Desktop
  • SMS
  • Net meeting
  • RealVNC
  • Lync
  • C
  • Visual Basic
  • Cobol
  • Performance monitoring
  • Training facilitation
  • Problem solving
  • Effective communication

Awards

  • Power BI
  • Completion of TCP/IP
  • Certificate of completion of Introduction to Switches, Bridges, and Routers
  • Certificate of completion of Human Resources
  • Certificate of completion A+ Hardware and Software
  • Certificate of completion Implementing and maintaining Network

Timeline

Data Analyst

Deutz
03.2025 - 09.2025

Data Analytics Specialist

Millipore Sigma
03.2022 - 03.2025

Information Security Analyst

Centene Corporation
03.2017 - 10.2022

Information Security Analyst

Anthem
10.2012 - 01.2017

Conversion Analyst - Data Conversion Project

Thompson Reuters
10.2011 - 10.2012

Helpdesk Analyst

Amdocs
10.2009 - 06.2010

Technical Support

LMC Industries Inc.
02.2008 - 01.2009

Information Analyst

Scottrade, Inc.
03.2005 - 11.2007

Computer Operator/Helpdesk

Charter Communications
03.2000 - 01.2005

Bachelor - Computer Science with a concentration in Management Information Systems

Northwest Missouri State University

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