Angela Elliott
Newberg,OR
Summary
Proven track record of enhancing customer satisfaction and streamlining processes, as demonstrated at Willamette Valley Medical Center. Skilled in patient confidentiality and customer service, I excel in high-pressure environments, significantly reducing test result turnaround times. My adeptness in collaboration and critical thinking has consistently improved team efficiency and client relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Medical Lab Assistant
Willamette Valley Medical Center
2022.03 - Current
- Provided compassionate excellent customer service to patients during specimen collection processes.
- Reduced turnaround time for test results by prioritizing tasks and working efficiently in a high-volume environment.
- Timely completion of Phlebotomy tasks, including blood draw preparation and specimen labeling.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Documented and verified patient information using laboratory information system.
Bank Teller
First Community Credit Union
2019.02 - 2019.12
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Hairstylist
Salon Owner / Lead Stylist / Blackbird Hair Studio
2010.01 - 2016.02
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Hair Stylist
Ella Bleus Hair Salon
2000.04 - 2009.12
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
Education
National Certification - Phlebotomy
Northwest Phlebotomy School
Portland, OR02.2022
Licensed Cosmetologist - Cosmetology
Tualatin College of Beauty
Tualatin, OR05.1991
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Customer Relations
- Conflict Resolution
- Complaint resolution
- Client Relations
- Patient confidentiality
- Laboratory safety protocols
- Patient Records Documentation
- HIPAA Compliance
Timeline
Medical Lab Assistant
Willamette Valley Medical Center
2022.03 - Current
Bank Teller
First Community Credit Union
2019.02 - 2019.12
Hairstylist
Salon Owner / Lead Stylist / Blackbird Hair Studio
2010.01 - 2016.02
Hair Stylist
Ella Bleus Hair Salon
2000.04 - 2009.12
National Certification - Phlebotomy
Northwest Phlebotomy School
Licensed Cosmetologist - Cosmetology
Tualatin College of Beauty
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