Angela Ellis
Jefferson ,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service
McDonald's Fast Food Restaurant
12.2022 - Current
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Discarded outdated food products and maintained waste disposal procedures.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Distributed food during busy peak periods to drive customer satisfaction.
- Reported and documented resident changes in consumption or behaviors.
- Monitored food safety and sanitation standards in food service areas.
- Detected disposition of spoiled food and other unusual conditions.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Preserved inventory of nutrition-related supplies and equipment.
- Monitored and evaluated patient progress, documenting results.
- Directed and evaluated kitchen and food service staff.
- Conducted one-on-one nutritional counseling sessions with residents.
Senior dietary aide
Magnolia place wellness nursing home
Jefferson , Texas
07.2012 - 11.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Medical Assistant - Medical Assisting
Brown Mackie College - Dallas
Garland, TX08.2006
Pharmacy Technician - Pharmacy Technician
North Texas Professional And Careers
Dallas, TX05.2003
High School Diploma - Ged
A Maceo Smith New Tech High School
Dallas, TX10.1982
Skills
- Solving Customer Concerns
- Oracle EnterpriseOne
- Plates Presentation
- Program Promotion
- Policy and Procedure Adherence
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Cash Register Operations
- Employee Performance Evaluations
- Understanding Customer Needs
- Corrective Actions
- Maintaining Clean Work Areas
- Paperwork Processing
- Store Displays
- Effective Customer Communication
- Credit and Debt Card Processing
- OSHA Compliance
- Cultural Awareness
- Customer Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
Customer Service
McDonald's Fast Food Restaurant
12.2022 - Current
Senior dietary aide
Magnolia place wellness nursing home
07.2012 - 11.2022
Medical Assistant - Medical Assisting
Brown Mackie College - Dallas
Pharmacy Technician - Pharmacy Technician
North Texas Professional And Careers
High School Diploma - Ged
A Maceo Smith New Tech High School