Angela Elmer

Work History

Member Service Representative II

Members 1st FCU

03.2024 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Assisted members with account management, including updating personal information and setting up automated payments.
Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Opened customer accounts and provided deposit and withdrawal receipts.
Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
Contributed to branch sales goals by effectively cross-selling credit union products and services.
Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
Exhibited high energy and professionalism when dealing with clients and staff.

Float Member Service Representative II

Members 1st FCU

12.2019 - 03.2024

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Assisted members with account management, including updating personal information and setting up automated payments.
Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
Contributed to branch sales goals by effectively cross-selling credit union products and services.
Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Responded proactively and positively to rapid change.

Teller I & II

Members 1st FCU

01.2016 - 12.2019

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Monitored and reported suspicious activity in line with bank security policies.
Provided training to new tellers on bank procedures, systems, and customer service best practices.
Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
Reduced queue times during peak hours with effective cash handling and prompt service.
Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.

Candy Packer

Wilbur Chocolate

05.2015 - 05.2016

Supported continuous improvement initiatives by providing feedback on current processes and suggesting potential enhancements.
Maximized product shelf life by properly sealing packages according to company guidelines.
Consistently met daily production goals through efficient time management and excellent organizational skills.
Achieved minimal errors on packaged products through careful monitoring of each stage of the packing process.
Contributed to a positive work atmosphere by fostering strong relationships with fellow packers and supervisors.
Enhanced overall team performance, mentoring new hires on best practices and company protocols for candy packing.

Sales Associate

Soma Intimates

05.2015 - 12.2015

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Material Handler

Sechan Electronics

05.2012 - 05.2015

Kept storage areas organized, clean, and secure to fully protect company assets.
Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
Performed cycle counts and inventory control to accurately track product levels.
Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Managed inventory levels with precision, performing regular audits and adjusting as necessary.
Supported production line with timely material supply, keeping operations running without interruptions.
Facilitated smooth warehouse operations, maintaining clean and organized work areas.

Cashier

CVS Pharmacy

08.2011 - 02.2013

Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Night Crew Stocker

CVS

08.2010 - 08.2011

Expedited restocking efforts during peak seasons or high-demand periods, ensuring adequate product availability for customers at all times.
Contributed to successful promotional events through timely setup, teardown, and rearrangement of displays as needed.
Supported store operations by unloading deliveries, organizing backroom storage areas, and maintaining proper rotation of products.
Maximized shelf space utilization by strategically organizing products based on sales data and customer preferences.
Enhanced store appearance with meticulous organization and arrangement of merchandise displays.
Conducted regular inventory audits to ensure accurate stock levels, identifying discrepancies and addressing them proactively.
Maintained a clean and safe work environment by adhering to company safety protocols and procedures.
Reduced out-of-stock occurrences by promptly replenishing shelves with accurate product placement.
Promoted a positive workplace culture by fostering teamwork, assisting fellow crew members when needed, and maintaining open communication lines.
Demonstrated adaptability in handling diverse responsibilities including cashiering, customer service, or floor supervision when required.
Aided in loss prevention efforts by accurately documenting damaged or expired products according to company policies and procedures.
Increased customer satisfaction through prompt assistance with locating items and answering inquiries outside regular business hours.
Collaborated effectively with team members to complete nightly tasks efficiently and meet established goals.
Assisted in the prevention of inventory shrinkage through vigilant monitoring and reporting suspicious activities.

Summary

Overview

Work History

Member Service Representative II

Float Member Service Representative II

Teller I & II

Candy Packer

Sales Associate

Material Handler

Cashier

Night Crew Stocker

Education

High School Diploma -

Skills

Associate Coaching

STAR Leadership program

Notary

Timeline

Similar Profiles

Samuel FreeburnSamuel Freeburn

Kaitlinn VarnerKaitlinn Varner

Zachary SeilerZachary Seiler