Angela Enneking
Aurora,IN
Overview
40
40
years of professional experience
Work History
Sales/Customer Support and Purchasing Specialist for Aerospace, Aviation, Military, Government and Defense Industries.
Greenwood Group
Ponca City, OK
07.2019 - 08.2026
- Researched, quoted, and processed orders as Customer Support Specialist, prepared correspondence, and fulfilled customer needs to enhance satisfaction.
- Maintained direct contact with customers before and/or after the sale.
- Supported sales team by developing and maintaining positive customer relations, directly impacting service and product revenue. Sourcing of materials, supplies, and services that support operational requirements. Suppliers such as Textron/Beechcraft , Boeing and other approved suppliers.
- Compiled and analyzed data to determine feasibility of purchasing products and establish price objectives.
- Developed RFQ/RFIs, reviewed proposals, negotiated contracts, and selected or recommended suppliers; prepared request for proposals (RFP) and bid packages.
- Ensured comprehensive documentation of all customer interactions.
- (Work from home)
Customer Support
Tulsair Beechcraft
Tulsa, OK
04.2010 - 07.2019
- < Maintained incoming customer emails and phone calls to address inquiries and resolve issues.
- < Managed the invoicing process for customers to streamline revenue collection.
- < Prepared accurate quotes for customers to facilitate parts sales and enhance customer satisfaction.
- < Managed customer files to ensure accurate and efficient record-keeping.
- < Recorded customer orders in the database to maintain order accuracy.
- Processed returns and warranty claims for customer products.
- < Placing purchase orders with various vendors. Textron/Beechcraft, Pratt and Whitney, Boeing/Aviall and other approved suppliers.
- < Purchase order expediting
- (Work from home)
Purchasing/Parts Manager
Pro Star Aviation
Manchester, NH
03.2002 - 01.2009
- < Managed vendor supply list, negotiating prices and services with key suppliers including Beechcraft, Collins, Pratt and Whitney, and Honeywell.
- < Coordinated procurement processes to ensure timely supply of materials. for all Co. departments and several Bae Systems requirements
- < Developed procedures and programs for procurement, stock levels, tracking of warranty parts and cores. Trained and proficient in Total FBO computer system.
- < Established parts store room and tracking system for three departments, ensuring compliance with state and local health and safety regulations for consumables and chemical storage.
- < Tracked stock levels and supplies to align with FAA Part 145 standards.
- < Coordinated with floor technicians on parts requests and order fulfillment, creating forms and procedures to enhance accuracy in order documentation.
- < Developed procedures, programs and forms for documentation of shipping and receiving. Trained shipping clerk on time critical AOG handling procedures and best methods and routing.
- < Perform annual inventory audits of all stock items with reports
Supervisor RAPID (RAYTHEON/BEECHCRAFT/TEXTRON)AOG Customer Support
Raytheon Aircraft
Wichita, KS
01.1994 - 01.2002
- Weekend supervisor AOG support /5 employees
- < Primary focus on NetJets/Executive Jet Support
- < Coordinated AOG and same-day delivery of parts to minimize downtime for customers.
- < Managed 300+ incoming calls each weekend to address customer needs promptly.
- < Coordinate all customer returns, warranties, credits, cores, etc.
- < Developed and maintained relationships with customer accounts, operators, and maintenance facilities.
- < Purchasing/expediting of parts
- < Make outside sales visits
- < Weekend shift back to back 18 hour days/Sat-Sun
Quotes/Part sales
General Aviation, Atlantic Aviation
Wilmington, DE
01.1987 - 01.1994
- < Facilitated parts sales through precise quoting to meet customer needs
- < Processed customer orders with attention to detail
- < Handled incoming customer phone calls to address inquiries and provide support
- < Conducted customer visits to enhance relationships and ensure satisfaction
- < Manage customer files
- < Updated technical data for IPC accuracy
Education
Cecil County Community College
North East, MD01-1994
Goldy Beacom College
Wilmington, DE01-1989
Skills
- RFQ preparation
- Contract negotiation
- Supplier sourcing
- Sourcing
- Order Processing
- Fast-paced Ordering and expediting
- Account Management
- Customer Relationship Management
Personal Information
Title: Experienced Customer Support and Procurement Specialist
Certifications & licenses
Your certifications and licenses will appear here
Additional information
Computer Skills: QUANTUM, SAP/AS400/SOAR/TOTAL FBO. MS Office
Timeline
Sales/Customer Support and Purchasing Specialist for Aerospace, Aviation, Military, Government and Defense Industries.
Greenwood Group
07.2019 - 08.2026
Customer Support
Tulsair Beechcraft
04.2010 - 07.2019
Purchasing/Parts Manager
Pro Star Aviation
03.2002 - 01.2009
Supervisor RAPID (RAYTHEON/BEECHCRAFT/TEXTRON)AOG Customer Support
Raytheon Aircraft
01.1994 - 01.2002
Quotes/Part sales
General Aviation, Atlantic Aviation
01.1987 - 01.1994
Cecil County Community College
Goldy Beacom College