Angela Eren
Venice,CA
Summary
Dynamic Estate Manager with a proven track record of enhancing family satisfaction and maximizing effective spending on property and staff management. Leveraged exceptional communication and critical thinking skills to manage multiple properties for multiple personal homes, including my own home achieving operational excellence. Skilled in financial oversight and maintenance coordination, consistently ensuring family happiness and a high-quality living environment.
Overview
26
26
years of professional experience
Work History
Estate Manager
Self Employed
Venice, CA
05.1998 - Current
- Owned and operated my personal property with Airbnb guests while attending to family matters.
- Handled guest complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive guest/host relationship, ensuring clear communication and prompt resolution of any disputes.
- Completed final check-out walk-throughs with guests to identify required repairs if needed.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for guests and maintaining property aesthetics.
- Managed multiple properties, co-hosting as many as 6 units simultaneously. coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained common areas attractive to guests by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with cleaning staff on maintenance and upkeep.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for guests and family.
- Fostered a sense of community with guests and family through well-planned social events and activities that encouraged interaction amongst neighbors.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all guests, visitors and family members within the property.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Planned special events such as lotteries, dedications and project tours.
Education
Bachelor Of Fine Arts -
University of Toronto
Toronto Canada Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Staff Management
- Property tours and inspections
- Maintenance knowledge
- Maintenance Scheduling
- Vendor Management
- Financial budgeting and reporting
- Adaptable
- Grounds Maintenance
- Valid California driver's license
- Entrepreneurial
- Clear Communication
- Critical Thinking
- Decision-Making
- Creative and Adaptable
- Repair Planning
- Maintenance Management
- Complaints Investigation
- Staff Coordination
- Budget Preparation
- Financial Oversight
- Maintenance Oversight
- Work Planning
Websites
Accomplishments
For the past 30 years I have been a personal yoga trainer to residents of the Bel Air, Beverly Hills and Brentwood areas. I trained clients in the comfort of their own homes several times per week. Due to the high profile level of my clients, I understand, and have a high respect for resident privacy, sensitive issues, and security matters. I understand the importance of maintaining a safe and protected home. Respect for the family is my first priority.
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
Estate Manager
Self Employed
05.1998 - Current
Bachelor Of Fine Arts -
University of Toronto