Angela Esonu
Orlando,USA
Summary
Dedicated and results-driven professional skilled at analyzing and improving business processes and workflow to ensure growth and success of the team. Keen ability to assess business requirements, identify areas of enhancement, develop metrics and benchmarks for tracking while maintaining a focus on business strategy to maximize revenue and reduce costs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Administrative Coordinator
UnitedHealth Group - Optum
01.2021 - Current
- Review and process prior authorizations ensuring compliance with UHG's standards (CMS, ADA, False Claims Act) while exceeding metrics
- Implemented monitoring tools, reducing working queue by 20% and improving metrics by 30%
- Lead weekly team huddles to align priorities with business needs
- Designed a functional excel spreadsheet to track and record the number of cases worked and their status to prioritize and keep track of workflow
- Effectively communicated with hospitals, providers, and the clinical team to improve customer experience
Accounting Specialist
Olympia Pharmaceuticals
01.2020 - 01.2021
- Prepare general ledger journal entries and monitor patient account details
- Implement customer-focused framework, increasing customer user experience
- Monitored over 50 client accounts, analyzed receivables, and performed forecasts
Associate Product Manager
Morgan Staff
01.2017 - 01.2020
- Created empathy map, and ideated the solution which led to the development of web application and recruitment portal to enhance satisfaction of qualified artisans for construction industries in Lagos, Nigeria
- Coordinated efforts across UI/UX and Engineering teams using Agile framework to develop a recruitment portal to improve recruitment of qualified and certified artisans for construction industries in Lagos, NG
- Assisted Product Managers with various elements of Product Lifecycle Management (Development, Introduction, Growth, Maturity, Decline and End of Life)
- Prioritized tasks and sprint goals, aligning team efforts with the objective of improving the recruitment of qualified artisans.
Pharmacy Service Representative
CVS Health-Specialty
01.2016 - 01.2018
- Implement customer-focused process, resulting in 10% increase in customer satisfaction
- Play key role in training new team members and maintain accurate patient profiles
Education
Master of Business Administration -
Webster University
03.2021
B.Sc. Marketing -
Coppin State University
05.2018
Skills
- Leadership
- Team player
- Customer Success
- Process Improvement
- Prioritizing
- Research
- Stakeholder Relations
- Communication
- Analytical
- Empathy
- Time Management
- Problem Solving
- Relationship Management
- Account Management
Certification
- Certified Product Manager | Saidatech
- Certified M&R | UnitedHealthcare
Timeline
Clinical Administrative Coordinator
UnitedHealth Group - Optum
01.2021 - Current
Accounting Specialist
Olympia Pharmaceuticals
01.2020 - 01.2021
Associate Product Manager
Morgan Staff
01.2017 - 01.2020
Pharmacy Service Representative
CVS Health-Specialty
01.2016 - 01.2018
Master of Business Administration -
Webster University
B.Sc. Marketing -
Coppin State University