Angela Estorga
Lancaster,CA
Summary
Dynamic customer service professional with proven expertise in cash handling and drawer management at Wal-Mart Supercenter. Successfully enhanced customer satisfaction by resolving issues and training team members on best practices. Adept at maintaining compliance and inventory control, ensuring operational efficiency and quality service delivery.
Overview
8
8
years of professional experience
Work History
Cafe Helper
Lancaster High School
08.2017 - 05.2024
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw training of more than 2 team members.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Customer Service Representative
Wal-Mart Supercenter
10.2016 - 09.2022
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
High School Diploma -
Desert Sands Charter School
Lancaster, CA08-2012
Skills
- Customer service
- Check processing
- Drawer management
- Merchandise restocking
- Customer satisfaction
- Cash register operation
- Phone etiquette
- Guest services
- Cash handling expertise
Timeline
Cafe Helper
Lancaster High School
08.2017 - 05.2024
Customer Service Representative
Wal-Mart Supercenter
10.2016 - 09.2022
High School Diploma -
Desert Sands Charter School
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