Angela Evans
Oxon Hill,MD
Summary
Cashier with over years of experience working in fast paced environments, in providing excellent customer service. Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate Cashier
Nordstrom Rack
11.2022 - 12.2023
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Floor Sales Associate
The Loft
12.2021 - 08.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate/Cashier
Banana Republic
02.2019 - 09.2020
- Welcome and greet customers as they enter the store. -Offer help and provide direct assistance to customers
- Provide in-depth product knowledge, including features, benefits, and overall value. -Answer customer questions and concerns
- Attend unique and individual shopping needs of each customer. -Cross-sell and encourage beneficial product add-ons
- Upsell when appropriate; promote current sales, promotions, coupon deals, etc. -Explain store-member benefits and encourage customers to sign up. -Responsible for solving customer complaints and providing information regarding products -Calculate total payments received during a time period, and reconcile this with total sales. -Process online returns , re ticket for sales floor.
Cashier/Front Line
Marshalls
09.2016 - 06.2017
- Solve billing problems and handle customers concerns -Responsible for balancing cash draws throughout the day. -Responsible for restocking and cleaning facilities. -Locate merchandise for customers, placing special orders to find desired items if necessary. -Handle refunds, returns and exchanges with a focus on timeliness and customer service.
Team Sales Associate
Rugged Wearhouse
11.2009 - 01.2011
- Greet guests as they enter the shop, ask whether they would like assistance with anything and provide help if needed in a friendly, hospitable and efficient manner.
- Remain knowledgeable about and answer questions related to merchandise, sales, promotions and store policy.
- Provide recommendations based on the customer's stated preferences, needs and desires.
- Create a warm and cozy atmosphere for our guests in accordance with the vision of the store by acting in a welcoming and approachable manner during customer interactions.
- Operate a cash register and perform related tasks, including cash handling, credit card processing and opening and closing of the register when on the first or last shift of the day.
- Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management and participate in the designing of displays in windows and on tables.
Education
Associate of Arts - Business Administration
Strayer University
Suitland, MD12.2014
Skills
- Team Cooperation
- Repair Cost Estimation
- Sales floor sanitation
- Positive Customer Engagement
Timeline
Retail Sales Associate Cashier
Nordstrom Rack
11.2022 - 12.2023
Floor Sales Associate
The Loft
12.2021 - 08.2022
Sales Associate/Cashier
Banana Republic
02.2019 - 09.2020
Cashier/Front Line
Marshalls
09.2016 - 06.2017
Team Sales Associate
Rugged Wearhouse
11.2009 - 01.2011
Associate of Arts - Business Administration
Strayer University