Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angela Evans

Bessemer City

Summary

Experienced in operational strategy and overseeing large-scale projects with a proven track record of improving productivity and achieving successful outcomes. With a comprehensive knowledge in mortgage and compliance this enables navigation of complex regulations and ensures adherence to industry standards. Demonstrated leadership skills in leading high-performing teams and implementing impactful process improvements. Resourceful with a keen eye for optimizing processes, resulting in improved operational efficiency. Proficient in data analysis, strategic planning, project management, and team leadership, capable of driving significant improvements and fostering a culture of continuous enhancement.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr. Operations Manager

Orchard Mortgage
07.2022 - Current
  • Implemented metrics-driven approaches that allowed for continuous improvement in recruitment processes and outcomes.
  • Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
  • Spearheaded various process improvements to reduce errors and increase overall quality in operations management.
  • Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
  • Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
  • Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Streamlined mortgage operations by implementing efficient processes and reducing redundancies.
  • Implemented risk management practices, minimizing potential losses due to non-compliant loans.
  • Negotiated favorable terms with third-party vendors, securing cost-effective services for the organization.
  • Maintained a strong understanding of relevant laws and regulations to ensure ongoing compliance within the mortgage department.

Sr. Processing Manager

Better Mortgage
11.2019 - 04.2022
  • Oversaw workforce management planning, volume predictions and capacity planning to stand up a Charlotte office from the ground up.
  • Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
  • Successfully managed team of 109 staff, 9 Managers and 9 Team Leads providing assistance and answering questions.
  • Championed change management initiatives to facilitate the successful adoption of new technologies or processes within the organization.
  • Led cross-functional teams to launch new product lines, directly contributing to increase in market share.
  • Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
  • Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
  • Managed high-volume recruitment projects while maintaining excellent candidate experiences throughout the hiring process, resulting in improved offer acceptance rates.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Oversaw daily operations, prioritizing tasks to ensure timely completion of work objectives.
  • Communicated effectively with senior management, providing regular updates on departmental performance and notable achievements.
  • Collaborated with underwriting, processors, and title companies to ensure timely closings.
  • Improved loan closing process by implementing efficient document preparation and verification procedures.
  • Streamlined mortgage closing procedures for faster processing times and higher customer satisfaction rates.

Processing Manager/Underwriting Manager

Wells Fargo
11.2004 - 11.2019
  • Collaborated with director on process improvement initiatives to attain goals.
  • Analyzed and compiled underwriting data to continuously optimize processes.
  • Ensured compliance with industry regulations, maintaining comprehensive documentation and adhering to best practices throughout the organization.
  • Evaluated and assessed employee performance to meet production and data targets.
  • Modernized outdated systems through implementation of cutting-edge software tools to enhance overall process effectiveness.
  • Reduced processing errors, ensuring thorough quality control checks at every stage of the process.
  • Identified bottlenecks in existing workflows for devising strategic plans aimed at minimizing potential roadblocks.
  • Managed high-volume workloads effectively to meet strict deadlines, prioritizing tasks based on urgency and importance.
  • Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.

Education

High School Diploma -

East Gaston High School
Mt. Holly, NC

Skills

  • Operations management
  • KPI reporting & tracking
  • Strategic planning
  • Risk & Regulatory compliance
  • NMLS Licensed
  • Vendor relationship management
  • Project management experience
  • Quality control implementation
  • Staff hiring and recruitment
  • Policy and procedure implementation

Certification

NMLS License # 994523

Timeline

Sr. Operations Manager

Orchard Mortgage
07.2022 - Current

Sr. Processing Manager

Better Mortgage
11.2019 - 04.2022

Processing Manager/Underwriting Manager

Wells Fargo
11.2004 - 11.2019

High School Diploma -

East Gaston High School

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Angela Evans