Angela Evans
Suitland,MD
Summary
A professional with a solid background in administrative roles, well-prepared to handle the challenges of a title administration position. Demonstrated track record of effectively managing complex documentation and coordinating efficiently with teams, while adapting to changing requirements. Strong skills in data management, compliance, and customer service, consistently driving results and fostering collaboration. Dependable and flexible, always focused on delivering accurate, timely, and impactful outcomes.
Overview
24
24
years of professional experience
Work History
Tag & Title Administrator
KOONS ARLINGTON TOYOTA
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Ensured accuracy of title documents, significantly reducing errors and delays in processing.
- Executed successful audits of completed files periodically to ensure compliance with company and legal standards, minimizing the risk of potential discrepancies.
- Prepared necessary documentation for recording purposes, adhering to strict formatting requirements set forth by local jurisdictions.
- Managed a high volume of title applications, maintaining organization and timely completion.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all relevant laws and guidelines.
- Resolved escalated customer concerns efficiently by collaborating with team members and external partners as needed.
Project Manager, Client Services
TECHNOLOGY IN MOTION INC.
01.2017 - 01.2023
- Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
- Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Implemented Agile methodologies to improve flexibility and adaptability throughout the project lifecycle.
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
- Established a solid reputation as a trusted advisor by consistently exceeding client expectations through exceptional service delivery.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Project Manager
PRIDE INDUSTRIES
01.2016 - 01.2017
- Company Overview: nonprofit employer for persons with disabilities
- Managed operations at Bolling Air Force Base commissary, supervising 30 staff
- Oversaw employee schedules, payroll, supplies, budget, and other project needs
- Coordinated with government managers to plan actions and meet project challenges
- Promoted and provided advice on improving policies and procedures, including policies regarding employee disability issues
- Cross-trained employees, reducing staffing needs by 15%–20%
- Met weekly with contractor, DeCA, to address upcoming events and quality assurance concerns, developing positive working relationship
- Monitored and evaluated employee performance, proactively dealing with any emerging issues and ensuring a productive staff
- Nonprofit employer for persons with disabilities
Logistics
NORDSTROM
01.2007 - 01.2017
- Company Overview: $14B department store chain
- Oversaw and trained 22 staff, helping new employees get up to speed on store systems and processes and ensuring staff adherence to policies and best practices
- Directed logistics management, providing adequate staffing and staff supplies, adjusting schedules to stay within budget, and coordinating daily work assignments
- Met challenging customer needs by researching product availability in other stores and online
- Made sure all purchased goods were correctly packaged
- Ensured that projects met business requirements and were completed on time and within budget by assisting in daily setup, schedule, and inventory; ordering supplies; tracking shipments; and monitoring order costs
- Partnered with project team lead to manage large meetings and events
- $14B department store chain
Wage Analyst/Data Analyst
U.S. DEPARTMENT OF LABOR
01.2009 - 01.2010
- Company Overview: DOL
- Analyzed candidate information and conducted research on education, years of experience, and average pay rates, determining hourly wages and benefits for employment occupations
- Where data were incomplete, conducted research to enable correct wage determinations
- As data analyst, took on duty of entering received information into government system, ensuring accurate entry and full security of confidential worker data
- Added new information to DOL’s business system of record, ensuring that system was consistently up to date
- Based on accuracy of work, received additional role of reviewing colleagues’ work, reducing errors and upholding high standard of quality
- Established daily quota for application entry, increasing productivity by 30%
- Set up off-site office, including data systems, having office work-ready in under 4 months
- Collaborated with other staff to establish standard operating procedures
- DOL
Title Administrator
OURISMAN CHEVROLET
01.2001 - 01.2007
- Company Overview: $68M car dealership chain
- With 3 direct reports, processed required documents for state departments of motor vehicles (DMV), ensuring completeness and accuracy of information on all forms, as well as timely submission of paperwork
- Established and integrated new electronic storage system, moving from previous paper system and saving over 1 hour per day of work time
- Maintained Ourisman’s business system of record, entering new information and updating old records
- Kept current on all state legal and regulatory changes to ensure compliance
- Cultivated strong rapport with DMV staff to ensure prompt processing of documents
- $68M car dealership chain
Education
Bachelor of Science - human resource management
Strayer University
Suitland, MD01.2020
Human Resource Management course -
Prince George’s Community College
Largo, MD01.2017
Health Systems Management coursework -
Potomac College
Herndon, VA01.2009
Skills
- Records Maintenance
- Regulatory Compliance
- Business Systems of Record
- Project Management
- Logistics
- Administration
- Training & Development
- Confidential Information
- Data Entry
- Operations Management
- Quality Control
- Microsoft Office Suite
- Multitasking efficiency
- Organizational growth
- Title insurance proficiency
- Deadline oriented
- Problem-solving capacity
Phone
cell, 202-257-2345
Additional Information
Microsoft Office Suite (including Word, PowerPoint, and Outlook), Consistently received quarterly bonus for tag-and-title turnaround, Ourisman Chevrolet, 2001–2007
Timeline
Tag & Title Administrator
KOONS ARLINGTON TOYOTA
02.2023 - Current
Project Manager, Client Services
TECHNOLOGY IN MOTION INC.
01.2017 - 01.2023
Project Manager
PRIDE INDUSTRIES
01.2016 - 01.2017
Wage Analyst/Data Analyst
U.S. DEPARTMENT OF LABOR
01.2009 - 01.2010
Logistics
NORDSTROM
01.2007 - 01.2017
Title Administrator
OURISMAN CHEVROLET
01.2001 - 01.2007
Human Resource Management course -
Prince George’s Community College
Health Systems Management coursework -
Potomac College
Bachelor of Science - human resource management
Strayer University
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