Angela Evans
Assistant Manager convenience store
Sandy,UT
Summary
Dynamic Assistant Manager with proven expertise at Miller's Travel Center, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and inventory management, resulting in increased sales and improved customer satisfaction. Skilled in conflict resolution and financial oversight, fostering a collaborative and productive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager Convenience Store
Miller's Travel Center
08.2019 - Current
- Assisted in daily operations, ensuring efficient customer service and smooth workflow.
- Coordinated staff schedules, optimizing coverage during peak hours to enhance service delivery.
- Implemented training programs for new employees, improving onboarding experience and retention rates.
- Managed inventory levels, conducting regular audits to maintain product availability and minimize waste.
- Analyzed sales data, identifying trends to inform stock replenishment and promotional strategies.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through prompt service recovery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Enhanced team productivity by streamlining operational processes.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Implemented staff training programs to elevate service standards and knowledge.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Skills
Customer service
Money handling
Team leadership
Decision-making
Customer relations
Staff training and development
Staff supervision
Task delegation
Conflict resolution
Retail operations
Employee scheduling
Customer relationship management (CRM)
Orientation and training
Performance reviewing
Financial management
Schedule oversight
Team collaboration
Employee supervision
Coaching and mentoring
Inventory management
Product and service sales
Vendor relationship management
Customer service and satisfaction
Rewards program oversight
Orientating and training
Multitasking Abilities
Professional and courteous
Timeline
Assistant Manager Convenience Store
Miller's Travel Center
08.2019 - Current