Angela Everett
Houston
Summary
Client Intake Specialist with expertise in optimizing operational processes and implementing business solutions. Proficient in project management and strategic planning, consistently achieving efficiency improvements and cost reductions. Strong analytical and problem-solving skills enhance project outcomes and positively influence business performance.
Overview
19
19
years of professional experience
Work History
EVS Srvcs Rep
Houston Methodist
Houston
04.2024 - Current
- Greeted patients and guests, and responded to inquiries in a timely manner.
- Provided customer service by answering product- and service-related questions.
- Guest rooms, including vacuuming carpets, and dusting furniture.
- Maintained the cleaning cart with supplies, such as fresh linens, and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Follow safety procedures when using chemical cleaners and power equipment.
- Inspected all assigned rooms upon completion of cleaning duties.
- Report any maintenance issues or damage found in the guest rooms to the supervisor.
- Responded promptly to requests from guests, and other departments.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls, and counters.
- Organized storage areas for efficient access to materials and supplies.
- Disinfected high-touch surfaces, such as light switches, door handles, remote controls, and telephones.
- Empty wastebaskets, replace trash bags, and transport trash containers to the designated disposal area.
- Swept stairwells, vacuumed hallways, and cleaned public restrooms when necessary.
- Ensured compliance with health regulations regarding sanitation procedures.
- Assisted colleagues whenever necessary to meet deadlines set by management.
- Communicated effectively with team members about daily assignments and task progress.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- I checked the bathrooms, restocked the towels, and replenished the toiletries before guest check-in.
- Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed trash from rooms, replaced liners in wastebaskets, and transported a cart with cleaning supplies, amenities, and linens to assigned guest rooms.
- Polished and sanitized floors, counters, bathtubs, and windowsills.
Client Intake Specialist
The Harris Center For Mental Health And IDD
Houston
12.2009 - 08.2024
- Received, reviewed, and processed client intake paperwork.
- Gathered and documented detailed information about clients' needs, preferences, and background.
- Provided clients with necessary forms and documents to complete the intake process.
- Reviewed applications for completeness and accuracy before submitting them to appropriate departments.
- Assisted clients in completing application documents when needed.
- Conducted follow-up calls to ensure that all required documentation was received from clients.
- Scheduled appointments for new clients as needed.
- Answered questions from potential clients regarding services provided by the organization.
- Attended meetings with other departments to discuss client intake procedures and processes.
- Worked closely with other staff members to coordinate efficient client intake procedures.
- Verified eligibility criteria for programs prior to enrollment.
- Provided referrals to additional resources when appropriate.
- Collaborated with external agencies or organizations on behalf of clients.
- Participated in outreach activities such as community events or presentations.
- Communicated regularly with supervisors regarding progress on client intakes.
- Developed strategies for improving existing client intake processes.
- Tracked data related to incoming inquiries and completed intakes.
- Monitored compliance with applicable laws and regulations relating to client intake.
Quality Development Representative
Pocket Communications
San Antonio
09.2006 - 04.2009
- Ensured that calls are processed with strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
- Developed and implemented data collection tools for monitoring projects.
- Organized regular reviews of program performance indicators with key stakeholders.
- Analyzed workflows and established priorities for daily operations.
- Collaborated with program and senior teams to develop critical qualitative and quantitative data collection methodologies.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Developed surveys to collect feedback from beneficiaries about program effectiveness.
Education
High School Diploma -
Contemporary Learning Center
Houston, TX05-1984
Skills
- Customer service
- Attention to detail
- Room inspection and safety compliance
- Sanitation procedures
- Data documentation
- Scheduling appointments
- Supplies inventory
- Quality assurance
- Regulatory compliance
- Problem solving
Timeline
EVS Srvcs Rep
Houston Methodist
04.2024 - Current
Client Intake Specialist
The Harris Center For Mental Health And IDD
12.2009 - 08.2024
Quality Development Representative
Pocket Communications
09.2006 - 04.2009
High School Diploma -
Contemporary Learning Center