Angela M. Eyer

Promoted to oversee all mid market implementation projects- 60-70 concurrent projects ranging in account value from 100K to 500K each with an average of $2-5 Million dollars in active net new client onboarding monthly.

• Led teams of up to 50 personnel (5-6 people leaders with 8-9 direct reports each)
• Collaborated cross functionally with sales, marketing, support and product to meet client needs
• Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
• Improved overall team efficiency by streamlining project management processes

Promoted to people manage a team of Client Services (Implementation) and Client Success (Account Management) resources. Responsible for manager/executive level sponsorship over accounts.

• Currently managing team of 10 North American and 2 Indian Analysts across 5 accounts worth ~$2Million Dollars
• Responsible for building relationships with health system Directors, VPs and C-Level executives to ensure overall account retention
• Employee Development, Retention, Mentoring and Performance Management
• Enterprise Level Subject Matter Expert consulting & executing demonstrations during the sales process for Health Systems assisting in the closure ~$1Million Dollars in the 1st Half of 20201

Promoted to Enterprise project lead. Served lead account sponsor and as the 1st level of escalation for client. Led a team of associates, consultants and senior consultants in the delivery of custom patient intake solutions. Additionally contributed to internal best practice refinement and process development. As a Subject Matter Expert with 3+ years experience was brought in to consult on Large Health System Sales Opportunities.

• Deployed Patient Intake to Acute/Hospital Settings - Outpatient, Surgery, Emergency Department
• Implemented Novel Zero Contact Intake workflows to support safety of patients and registration staff during initial stages of COVID-19 Pandemic (Telehealth APIs, Car to Exam Room workflows etc.)
• Designed and Implemented 100% Remote onboarding/training and evaluation for new Services & Success members to the Health Systems team
• Conducted sales demonstrations to technical and operational stakeholders at some of nation's largest health systems

Promoted to Senior Consultant at Phreesia after a year within the Consultant position. Responsible to leading technical enterprise implementations of patient intake solutions. Worked with client technical resources and client project managers to implement custom API/HL7 workflows. Contributed to internal best practice design and documentation. Continued serving as Subject Matter Expert on Small-Medium size Health System Opportunities.

• Robust Technical Specification review, discrete and end to end testing completed to prepare for client Change Approval Boards
• Demographics Verification (SDOH, SOGI)
• Clinical Intake Design for various specialties (Primary Care, Orthopedics, Pediatrics, OBGYN etc.)
• Payment and revenue cycle workflows ( MSPQ, Financial Assistance, Copay, Balance, Prompt Pay, Payment Plans, Card on File)
• Contributed to internal best practice design and documentation around technical scoping & testing.
• Conducted tailored technical sales demonstrations during sales process

Executed implementation of novel patient intake solution across a variety of revenue and organizational sectors from small independent practices to enterprise organizations. Assisted as a Subject Matter expert throughout the pre-sales process for small-medium sized health systems.

• Consulted on patient intake best practices for variety of medicinal specialties pre sales, during implementation and during optimization/account management
• Prepared & Presented Financial ROI analysis to client stakeholders including C-Level Executives
• Composed various project status reports to keep internal and client stakeholder current on timeline and outstanding needs.
• Utilized MS Project and other organizational tools to support client implementation

Worked directly with Sales, Engineering and R&D to achieve rapid customer query resolution throughout Western Hemisphere Support.

• Work conducted in Spanish & English
• Completed mechanical investigation & diagnosis of equipment
• Performed initial client assessment and analysis to begin customer method validations and installations.
• Conducted immunoassay method validations for variety of forensic matrices (blood, urine, tissue, oral fluid)
• Executed analytical & scientific investigations of forensic toxicology screening results.
• Successfully followed all SOPs & Clinical Laboratory Guidelines

Worked as technical implementation specialist for start-up boutique software solution company

• Managed call flow and responded to technical support needs of customers, utilized ZenDesk & Hubspot to record customer queries
• Provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
• Managed & Conducted implementation/training of Physician Scheduling solution for Enterprise Health Organizations
• Communicated with various project stakeholder on a routine basis, managing feedback and writing user stories to initiate application changes as required
• Represented organization at HIMSS & EDPMA

Worked as the main N. American representative for post sales implementation & account management in North & South America for a UK Based organization.

• Provided level 1 support to all Randox Toxicology Immunoassays & Products across N & S America, coordinating with PHD scientists in the UK for further resolution
• Traveled over 90% to complete product demos, method validation, customer courtesy visits & market management
• Worked directly with Research & Development, Sales, Marketing, Engineering, & Logistics to support Toxicology Customer Base

Employed by fortune 500 company as the main market representative through the Greater NYC region.

• Maintained customer relationships, worked to increase paramedical market share with financial service providers and life insurance producers.
• Supported and assisted office staff.
• Attended industry trade shows and events.
• Educated financial advisors on paramedical exam and laboratory results.