Angela Farsaci
Stockton,California
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Sales Representative
AVENUE FASHIONS
09.2007 - 12.2008
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Opened new merchandise and stocked sales floor racks and shelves.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Motel Front Desk Clerk
SUPER 8 LODGE
11.2005 - 05.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Service Representative
LA QUINTA INN & SUITES
08.2004 - 12.2005
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Promoted hotel brand's loyalty program through Signature Training Course.
- Worked flexible hours; night, weekend, and holiday shifts.
Front Desk Clerk
BEST WESTERN INN
05.2003 - 10.2004
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules for team members.
Front Desk Service Representative
LA QUINTA INN & SUITES
08.2000 - 11.2001
- Answered multi-line phone system and greeted callers enthusiastically.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Front Desk Clerk
SUPER 8 LODGE
02.1999 - 07.2000
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Education
Certificate of Completion - Medical Office Receptionist
ANDON COLLEGE
Modesto, CACertificate of Completion - Medical Terminology
R.O.P. Regional Occupational Program
Fremont, CAHigh School Diploma -
Washington High School
Fremont, CASkills
- Credit and Debt Card Processing
- Cash Handling
- Special Requests
- Product Promotion
- Store Layouts
- Till Counting
- Hospitality and Accommodation
- Visual Displays
- POS Transactions
- Inbound Call Management
- Restock Shelves
- Serve Customers
- Upselling
- Price Verifications
Timeline
Customer Sales Representative
AVENUE FASHIONS
09.2007 - 12.2008
Motel Front Desk Clerk
SUPER 8 LODGE
11.2005 - 05.2007
Front Desk Service Representative
LA QUINTA INN & SUITES
08.2004 - 12.2005
Front Desk Clerk
BEST WESTERN INN
05.2003 - 10.2004
Front Desk Service Representative
LA QUINTA INN & SUITES
08.2000 - 11.2001
Front Desk Clerk
SUPER 8 LODGE
02.1999 - 07.2000
Certificate of Completion - Medical Office Receptionist
ANDON COLLEGE
Certificate of Completion - Medical Terminology
R.O.P. Regional Occupational Program
High School Diploma -
Washington High School