ANGELA FEDERICO
Coral Springs
Summary
Registered Nurse with a solid foundation in military discipline and health insurance administration, complemented by strong customer service skills. Certified in BLS, demonstrating proficiency in crisis response and interdisciplinary collaboration. Proven ability to thrive in high-pressure environments while delivering exceptional patient care. Committed to enhancing healthcare delivery as part of a dynamic team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Development Coordinator
The Source Treatment Center
Fort Lauderdale
03.2021 - 03.2022
- Guided 10+ families and individuals weekly through substance abuse treatment plans, ensuring compassionate and effective support, while enhancing continuity of care.
- Represented The Source at outreach events to highlight the center's unique experience.
- Organized weekly Alumni events, fostering a supportive community for recovering clients.
- Streamlined daily operations for implementation of Salesforce as a client tracking system.
Owner/Housing Coordinator
Harbor House
Ft Lauderdale
09.2020 - 02.2022
- Formatted Policies and Procedures manual and intake paperwork for Program rules and guidelines
- Arranged and furnished living quarters for 13 clients
- Provided residency letters and applicable resources for clients while coordinating with law-enforcement supervisors
- Offered support to clients relating to substance abuse and mental health
- Trained individuals to perform daily operations for those meeting criteria for house manager position
Customer Service Representative
Peace of Mind Health Solutions
Fort Lauderdale
11.2015 - 03.2021
- Managed performance and development of a five-member customer service team.
- Communicated with policyholders to address outstanding payments.
- Enhanced customer satisfaction through effective communication strategies while directing policyholders through benefit outlines and member portals.
- Consistently reduced volume of customer grievances.
- Achieved a policy cancellation rate drop from 30% to less than 15%.
Paralegal Specialist
United States Army
Boston
11.2003 - 04.2010
- Led weekly workshops covering ethical conduct in war and legal regulations for groups of 100+ soldiers.
- Advocated on behalf of soldiers in Medical Disability Hearings for equitable compensation.
- Created and executed various military legal documents, including wills and power of attorney.
- Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
- Participated in bi-annual mass casualty training, enhancing decision making, teamwork, and adaptability in high pressure situations.
Education
Associate's degree, Nursing -
Jersey College
Sunrise, FL02.2025
Associate's degree, Liberal Arts -
Broward College
Fort Lauderdale, FL06.2020
Associate's degree, Radiologic Technology -
Keiser University
Doral, FL09.2012
27D, Paralegal Specialist -
United States Army
04.2010
High School Diploma -
Holbrook Jr/Sr High School
Holbrook, MA06.2004
Skills
- Basic Life Support (BLS)
- Vital Sign Monitoring
- Comprehensive Patient Assessment
- Medication administration
- Dosage calculation
- Wound care
- Aseptic Technique
- Electronic Health Records (EHR) documentation
- HIPAA
- Patient confidentiality
- Effective communication
- Patient advocacy
- Task prioritization
- Time management
- Conflict resolution
- De-escalation Techniques
- Leadership
- Team collaboration
- Flexible Problem-Solving
- Client Support
- Attention to detail
- Precision in Documentation
Specialized Skills
Microsoft Word, Excel, Salesforce
Certification
- Basic Life Support (BLS)
Timeline
Business Development Coordinator
The Source Treatment Center
03.2021 - 03.2022
Owner/Housing Coordinator
Harbor House
09.2020 - 02.2022
Customer Service Representative
Peace of Mind Health Solutions
11.2015 - 03.2021
Paralegal Specialist
United States Army
11.2003 - 04.2010
Associate's degree, Nursing -
Jersey College
Associate's degree, Liberal Arts -
Broward College
Associate's degree, Radiologic Technology -
Keiser University
27D, Paralegal Specialist -
United States Army
High School Diploma -
Holbrook Jr/Sr High School
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