Angela Felton
Huntley,IL
Summary
A seasoned professional with years of experience working within
healthcare, automotive and early education fields.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work History
Family Support Specialist
Options & Advocacy for McHenry County
Crystal Lake, IL.
11.2021 - 12.2022
- Establish a lesson plan with goals for weekly/bi-monthly visit for families with children ages 0-3 to ensure milestones are being met
- Collaborates with parents, co-workers and agencies to ensure best support is being provided for each family within the caseload
- Participate in weekly team and monthly agency meetings
- Participate in all available training.
Customer Support Specialist
CDM Promotions
Gilberts, IL.
10.2019 - 06.2021
- Assist customers with custom orders for products
- Offering solutions for dissatisfied customers
- Quality control incoming and outgoing products
- Daily visits to the post office
- Responsible for maintaining office supply needs.
Owner/Provider
Kornerplayhouse Daycare
Huntley, IL.
06.2006 - 08.2016
- Provide childcare for children of all ages
- Accommodate parents on their childcare needs
- Provide educational fun field trips, schedule playdates and park outings
- Provide nutritional snacks and meals according to each child’s needs
- Assist with goals in homework and reading.
Relations Manager
Star, Loyola University
Registration
Naperville Jeep Eagle Hummer
Lisle, IL.
01.1997 - 01.2001
- Assist customers in the service lane at drop off and pick up
- Complete follow up calls after sales and service experience to ensure complete satisfaction
- Handle all customer complaints
- Complete new employee orientations
- Coordinate monthly new sales customer orientations to ensure customers understand their vehicles as well as their warranties
- Coordinate monthly safety meetings for service personnel
- Participate in weekly management meetings
- Manage the rental fleet of 10 vehicles.
Room Lead Registration Representative
Gottlieb Memorial Hospital
Melrose Park, IL.
01.1991 - 01.1995
- Registers patients for all types of visits throughout the campus with data entry
- Enters Doctors orders for testing, admissions, same day surgery
- Collaborates with various departments and local police/fire departments
- Collects co-pays and deductibles at time of service
- Completes Emergency Room patient charts by end of shift with proper coding and insurance information.
Education
Bachelor of Arts - Organizational Management
06.1996 - 12.1997
Associate of Science - Applied Science
01.1991 - 05.1995
Skills
- Customer Relations
- Problem Solving
- Case Management
- Can do attitude
- Teamwork
- Independent work
- Office Equipment
- Time Management
- Event Coordination
- Quick learner
- Coaching
- Parents as Teachers
- Infant Mental Health
- Diversity
- Foster Parent
- Trauma
- Foreign Exchange Student
- Compassionate Care
- Crisis Situations
- Program Eligibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Family Support Specialist - Options & Advocacy for McHenry County
11.2021 - 12.2022
Customer Support Specialist - CDM Promotions
10.2019 - 06.2021
Owner/Provider - Kornerplayhouse Daycare
06.2006 - 08.2016
Relations Manager - Star, Loyola University
Registration
Naperville Jeep Eagle Hummer
01.1997 - 01.2001
Concordia University Chicago - Bachelor of Arts, Organizational Management
06.1996 - 12.1997
Triton College - Associate of Science, Applied Science
01.1991 - 05.1995
Room Lead Registration Representative - Gottlieb Memorial Hospital
01.1991 - 01.1995