Angela Fiedler

Seasoned Rehab Manager with 5 years of experience leading an Inpatient Rehabilitation Facility. Previous to this position, 10 years experience leading the therapy services department that consisted of physical therapists, occupational therapists and speech/language pathologists in an acute care hospital. Handled personnel, budget of $3 million and documentation requirements efficiently. Supervised care for up to 20 patient and lead an administrative team of 6 associates that support the unit for discharge planning, conversion of referrals to admissions. Organized Therapy and Nursing teams to care for patients in both Inpatient rehab and med/surg acute care therapy services. Oversee and direct growth of 3 clinical supervisors. Quickly addressed facility concerns, cared for patients and monitored staff certification. Skilled in documenting services for billing and compliance purposes. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Experienced with over 15 years of experience in therapy services management. Excellent reputation for resolving problems and improving customer satisfaction. Participate and serve on hospital wide committees such as Infection Prevention, Stroke Care Operations, Hospital Incident Command (through the 2020 Covid Pandemic that is still on-going), Employee engagement, Patient Safety Initiatives.

• Used Microsoft Excel to develop patient and operational metrics tracking spreadsheets to improve operational and patient care workflows.
• Achieved 98% patient satisfaction on the rehab unit by completing associate/employee customer service training with accuracy and efficiency.
• Supervised team of 45 staff members.
• Collaborated with team of 8 in the development of length of stay project to decrease LOS and reduce readmissions.
• Collaborated with Stroke Operations Coordinator to devise, educate and implement hospital wide yearly employee stroke awareness training.
• Safety training officer for employee safety awareness and training program. Lead 4 hour training sessions on safety culture, human error and safety tools to reduce patient harm.

• Licensed Physical Therapist Assistant - current

It is my passion to learn and grow as well as to pass this on to my employees. I have an outside hobby of aviation and was able to obtain my private pilot certificate in 2021. I enjoy my family of 5, attending my children's sporting events and vacationing around the United States and the world.